Show:
SRO
ROE
Product 1
Product 2
Salesforce Trailmix
100

If the SDR creates an Add-on opp, and the AE creates a new opp for additional products discovered from that meeting, the SDR may request SRO

False - must be for products the SDR qualed for while the sdr opp was already open

100
An Inbound Response establishes touch for this long.

30 days

100

What are the four editions of Sales Cloud?

(not including Health & Fins)

Essentials, Professional, Enterprise, Unlimited
100

What marketing solution provides Push Messaging? 

Mobile Studio

100
What is the name of Salesforce's business application marketplace?

AppExchange

200

If a webstore deal closes within three days of your new business oppty closing, you can request SRO

False. You are only able to get credit if the AE opens the opportunity within three biz days. 

200
If lead comes in with a Pardot promo code, and you see that they currently have Sales Cloud product, what BDR touch do you look for?

They are a current customer -- you look for MC BDR touch

200

What is the primary differentiator between Commerce Cloud and CloudCraze?

CC is B2C,  CloudCraze is B2B

200

What service tool provides SMS messaging?

LiveMessage

200

JB, Alexa and Charlie make up this governing body that rules over escalated SRO cases

Supreme Court

300

True or False - You need to look at Dead Opp Protection for promoted SDRs

False - SDRs do not have legacy dead opp protection

300

What are the four reasons a Pre-qual Lead can be returned?


  • the lead is not evaluating within the next 6 months
  • The lead is not in the market for CRM
  •  There is an open opportunity in the org
  • The lead contains both a bad phone # and bad email
300
What product is the following one-liner for:

Out-of-the-Box, click to dial tools for Sales Cloud

Lightning Dialer

300

If a prospect needs automatic scheduling for their service operations, what product would help them manager these work operations?

Field Service Lightning

300

What does V2MOM stand for?

Vision, Values, Metrics, Obstacles, and Measures

400

Within a current customer account, if your oppty is dead duped into another, new opportunity, you are able to request SRO on the entire opportunity, regardless of the products in the new opportunity

If the SDR creates the first opp and an AE creates an opp after, then the SDR gets credit for only products qualified (as seen in qual notes)*

400

SDR A receives a Lead for Bob Smith, Phone = (415) 555-5599, Email = bob@dsc.com and secures valid tocuh. SDR B receives a Lead for Bob Smith, Phone = (415) 555-5599, Email = bob@gmail.com.


What should happen?

SDR B must pass their Lead to SDR A.

400
Powered by Einstein and provides CRM data on every email

Inbox

400

What does CPQ stand for?

Configure-price-quote

400
In what year was Lightning released?

2014

500

A 501c3 with 10k employees calls into the 800. They are not in the system. You must find the NP BDR and pass to the BDR due to the company size.

False. You can work.

500

If you are working a lead for Essentials and another SDR makes an opp from Chat/800 for the same individual or company (per standard ROE) how can you end up getting credit?


ALL THREE ANSWERS NEEDED.

  • Your Lead must be on an Essentials trial (as seen through sign up date or campaign history)
  • Another SDR creates an opp from Chat or 800 for a matching Lead (per ROE)
  • The opp created deads or closes for Essentials
500

What are 4 of the 6 integrations available for Essentials?

- Dropbox, Slack, Hellosign, Codescience, Xactly, Mailchimp

500

What tool allows you to collaborate without email?

Quip

500

What was the name of Salesforce's FIRST mascot

SaaSy