Management & Leadership
What word means “the ability to guide and influence a team”?
Leadership
What document explains what will be discussed during a meeting?
Agenda
What document summarizes a candidate’s experience and qualifications?
CV / résumé
What is the difference between revenue and profit?
Revenue = money earned
Profit = money left after costs
What is the purpose of marketing?
To promote products/services and attract customers.
A manager gives tasks to employees instead of doing everything themselves. What is this called?
Delegation
Complete:
“__________, we have decided to increase staff training.”
What is the purpose of a job interview?
To evaluate a candidate’s skills, experience, personality, and suitability.
A hotel manager wants to reduce expenses. What expression can we use?
Cost cutting / cost reduction
What does “client expectations” mean?
What customers expect from a company/service.
Explain the difference between responsibility and accountability.
Responsibility = having a task to complete
Accountability = being responsible for the final result
Complete:
“__________, we have decided to increase staff training.”
Give three qualities a hotel manager should look for when recruiting.
What is a budget?
A financial plan showing expected income and expenses.
Give three words related to sales.
A manager wants employees to feel motivated and involved. Name two actions they can take.
-give feedback
-recognize achievements
-communicate clearly
-involve employees in decisions
You need to interrupt someone professionally. What can you say?
A hotel has many employees leaving every year. What is this problem called?
Employee turnover
A hotel has fewer guests than expected.
What financial problem might this create?
A hotel wants more customers.
Suggest three marketing strategies.
Your team is not working efficiently. Employees complain about poor communication.
What leadership solution would you propose?
-organize meetings
-improve collaboration
-clarify roles
-create an action plan
A colleague suggests reducing staff to save money.
Respond professionally and disagree.
“I understand the financial pressure, however, reducing staff could negatively affect service quality.”
You are an HR manager.
A great employee wants to resign because they feel ignored.
What solutions do you suggest?
You must defend your department’s budget.
Use three arguments.
A client says:
“The hotel is too expensive.”
Respond like a salesperson.
“I understand your concern, however, our price reflects the quality of our service and experience.”