Expect the unexpected
Taking care of a referral.
What is an exception to the expectation of not using my phone during a shift?
Tapping your name tag or speaking to a missionary using their first name.
What is a way to ask for help if you feel unsafe?
The video in the middle house.
Where can you take someone who asks about our beliefs about life after death?
Give a tour to your companion or senior couple.
What is something we can do when it's very quiet in the VC.
The expectation that applies when someone you taught is going through the temple for the first time.
What is, "always make sure your shift is covered!"
Call 510-531-3212, or PULL (not push) the emergency button at the front desk or by the door inside the office.
How do I get help from Temple Hill Security?
Who is Jesus Christ to you?
What do you learn about Jesus Christ?
What name of Jesus Christ stands out to you?
How has Christ been a light in your life?
What are examples of inspired questions you can ask guests before they listen to the Christus narration?
Kindly ask if they plan to give it to a friend.
What do you say when a member of the Church asks if they can have a Book of Mormon?
5 minutes before the hour.
What time should you arrive for your shift?
The back door of the FamilySearch Center.
How could you get out of the building if the main doors and the back door are blocked?
George Albert Smith
Who prophesied a temple in the Oakland hills?
Review all the scriptures associated with a Restoration tour.
What is something we can do when it's very quiet in the VC.
The VC expectation that applies to behaviors such as standing when anyone enters the center, being careful about loud talking and laughter, playing with another missionary's hair, or arriving late to your shift.
What is "Be professional and welcoming?"
The main office or doorways.
What are safe places in the VC during an earthquake?
True or False: Never switch to a different type of tour in the middle of the first one you started.
What is a false statement?
Pull out the cords that are clipped together in a bundle. Leave the HDMI cable and adapter dongle in the theater. Use the charge cords for the gimbles to charge cell phones...
What NOT to do with tech items.
Ephesians 4:29 and D&C 42:27 apply to this expectation.
What is "Gossip."
Kindly explain that we are not allowed to give out anything like that, and offer to contact our trained security officials.
What we should say if a guest asks for food or medication?
Will you ask your questions to Heavenly Father through prayer?
Will you pray to know the truth of [Book of Mormon, Joseph Smith, prophets, the church]?
Can we send you a talk and help you study more about [Joseph Smith, the Book of Mormon, modern-day prophets]?
What are examples of invitations you can give during or after a Restoration Tour?
In the top, right-side drawer of the main office credenza.
What are extra copies of the proclamation on the Family and the Living Christ documents.