IPTV
This is the number of Amazon Firesticks a customer has.
3
True or False. Customer who are disconnect for non pay can come back with bundle discounts.
False
Can a customer on ACP be suspended or disconnect?
Disconnect (on any balance 90 days or older)
Where can you view usage in Opus?
Bandwidth Overview
This is a list of people that can make a payment on the account.
Account Holder
Authorized User
Non Authorized User (Verified account)
This is the cost of the IPTV service to be added on the customer's account.
$12
This is the reactivation fee for a customer who is soft disco.
$12
How much is the ACP Benefit in NON-Tribal Areas?
up to $30 per month
Where can you view the customer's Username?
This is the list of people that can restart a non pay account.
authorized user
account holder
What is the EAS Disclaimer?
The following disclaimer has been added to all marketing material and on the Sparklight TV App browser page.
“Emergency Alert System notifications are not supported when viewing Sparklight TV on a browser, smart phone, tablet or while casting to a TV”
Should a customer have questions about the EAS system and Sparklight TV please use this disclaimer to clarify when the EAS notifications are not supported.
What are the four things a customer would need to pay when trying to restart from a non pay?
$90 Restart Fee (Can be waived with Easy Pay)·
Applicable Deposits (see deposit table below)·
All Prorates·
Total first month’s rate
How much is the benefit in Tribal Areas?
up to $75 per month
Where can you view the customer's modem status?
Account Status
This is the list of people that can move the service.
Account Holder
This is the amount of time a customer has to set up their password once they receive their welcome email.
24 hours
This is the amount that non pay customer would need to pay in deposit for just VIP service.
$75
Where would we direct the customer to enroll with us once the have qualified for ACP?
Customer Portal
What are the ways you can search a customer account in Opus?
Subscriber name, account number
This is the list of people that can downgrade an account.
Account Holder
Authorized User
What is Sparklight TV?
an Exclusive App-Based Video Service! Sparklight TV is an IPTV (Internet Protocol Television) service that will let customers access video service via the Sparklight TV App. Features include live and On Demand TV with access to local broadcasts and major networks. Sparklight TV data does not count against HSD data plans.
This is the page you would need to use to know whether or not a customer area is all digital or non digital.
System Page
What is ACP?
The Emergency Broadband Benefit (EBB) has been transitioned to the Affordable Connectivity Program (ACP). This is a government program designed to help provide fast and reliable connectivity to customers who may be below the poverty line. We are committed to narrowing the digital divide, and this program aligns with our purpose of keeping customers and communities connected to loved ones, work, and school during this challenging time.
Where can do you go in Opus to update/change a customer's password?
Child Account info
This is the list of people that who can set up new services.
account holder