Unit 3 AOS 1
What are the Management skills?
Communication, Delegation, Leadership, Interpersonal, Decision making, Planning
What are the motivational strategies?
Performance related pay, Career advancement, Investment in training, Support, Sanction.
What are the elements of operating system?
Inputs, Processes, Outputs
What are the key performance indicators?
percentage of market share, level of wastage, number of customer complaints, rate of staff absenteeism, net profit figures, website hits, rate of staff turnover, rate of productivity growth, number of workplace accidents, number of sales
Name 4 management strategies to respond to key performance indicators?
staff training, staff motivation, initiating lean production techniques, redeployment of resources (natural, labour, capital)
What is the autocratic management style?
Top down communication, no employee involvement, manager makes all decisions
What are the two types of dispute resolution processes?
Mediation, Arbitration
What are lean management strategies?
Pull, One-piece flow, takt, zero defects
What are driving forces for change?
competitors, legislation, reduction of cost, globalisation, owners, managers, employees, pursuit of profit, technology, innovation, societal attitudes
What are strategies to develop corporate culture?
Establish appropriate rituals, rites and celebrations, implement policies reflecting values, reward employees who exemplify appropriate values
What is a Partnership?
Between 2 and 20 owners. Formal agreement required
What are performance management strategies?
Management by objectives, appraisal, self-evaluation, employee observation
What are Materials Management strategies?
Forecasting, MPS, MRP, Just in Time
What are Porter's Generic Startegies?
Lower cost and differentiation
What are the principles of Senge's Learning Organisation?
Personal mastery, mental models, build shared vision, team learning, systems thinking
What is a Social Enterprise?
Produces a good or service with the objective of fulfilling a social need
What are the principles of Maslow's hierarchy of needs?
Physiological, safety, social, esteem, Self-actualisation
environmental sustainability of inputs, amount of waste generated from processes and production of outputs.
What are corporate social responsibility considerations in an operations system?
What are restraining forces for change?
Managers, employees, time, organisational inertia, financial considerations, legislation
What are low-risk and high-risk strategies to overcome employee resistance to change?
manipulation, threat, communication, empowerment, support
What are Stakeholders?
Owners, Managers, Suppliers, Employees, Customers, general communities,
What are participants in the workplace?
Human resource manager, employees, employers associations, unions, Fair Work Commission
What are global considerations for operations management?
Global sourcing of inputs, overseas manufacture, global outsourcing
What are the elements Lewin's Force Field Analysis?
weighting, ranking, implementing a response, evaluating the response
What is Lewin's Three Step Change Model?
Unfreeze, Change, Refreeze