Terminology
a US law that protects sensitive health information from being disclosed without a patient's consent
What is HIPAA?
An amount allotted towards the frame benefit specifically
Each letter of the CARE model stands for..
What is Care, Ask, Respond and Exceed?
Tool to check your VC's performance weekly and yearly
What is Outcomes that Matter?
New tool to submit Vision Center Markdowns
The bending of light as it travels from one medium to another
What is Refraction?
A resource necessary for allocating all Humana Medicare patients
What is EyeMed 50/50/20 Tool?
A way to provide feedback to your opticians after a sale
What is a Care Feedback Form?
A service that costs ~$0.07 a day to protect a patients investment
What is the Eyewear Guarantee?
Process including checking frame's width, temples, and bridge to see how it sits on a patient prior to order
What is proper frame fitting?
A lens material with an index of refraction between 1.60-1.74
What is hi-index?
A form to inquire about or resubmit a claim that has been charged back to your store
What is a Chargeback Inquiry ticket?
A in CARE - exploring your patient’s needs through...
What is lifestyle/open-ended questions?
Selling $1000/week of this adds $52,000 to your bottom line
What is accessory sales?
A troubleshooting tool to ensure all patients' concerns are addressed prior to doing a remake
The three main elements of every prescription
What is sphere power, cylinder power and axis?
A fixed amount you pay for a covered health care service
What is a copay?
A tool created to help execute the "E" in CARE more seamlessly
What is the iPad/Vision App?
An iPad tool designed to help increase contact MOS
If a person is complaining that they have to tilt his or her head downwards to see in the distance what is most likely wrong with their glasses?
What is the segment height measurement is too high?
As the eye ages, the crystalline lens hardens causing a refractive error known as
Company communicated need to create/update which insurance account most recently
What is OneHealthcare ID?
We create "____" that change lives for everyone, everywhere.
What is the Moments of Care?
A number that reflects the difference of a metric from LY to TY
What is YoY change?
A patient with a high RX (-7.75) picks a large, metal frame with polycarbonate lens. At dispense, they mention distortion mostly in their peripherals.
What is fishbowl effect/polycarbonate sensitivity?