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What does NCSC stand for?
National Cyber Security Centre
What can you alter on Crossdata general details page - if its incorrect?
Nothing except the Advocate name.
Note any other inconsistencies in the description/summary box.
2 attempts have been made to speak with the victim with no contact at this time, no email address, how would you close Crossdata?
Case to be closed (Unable to Contact)
What does Cifas stand for?
Credit Industry Fraud Avoidance System
I've changed my email address since I completed the Action Fraud report
Thanks for the information, confirm (phonetically if possible). Make a note of the new email address in the description box
Victim received an email which contained a website link. The caller clicked the link which then downloaded a Malware program onto their computer. What would you check? Give at least 2 examples
Suspect has accessed victim's device.
• Change passwords on all account - refer to Get Safe Online for secure password examples/advice
• Take the device to a reputable electronics store (do not give names of shops)
• Contact your bank if you have online banking on the device
• Give ID fraud advice if there is sensitive information on the device (CV's, passport, bill info etc)
What is 159?
159 is a memorable, secure phone number that will connect victims directly to their banks fraud team. When a victim calls this number, they use their keypad to select which bank fraud team they want to speak with.
How much does Cifas membership cost?
From 1st March 2024: #30 for 2 years membership
If the Victim has lost money through the banking system i.e. Debit/Credit Card Payments/Bank Transfers/Cheques etc. Name 2 referrals you can provide.
Financial Ombudsman
Which
National Debt Line
Money Helper previously known as Money Advice Service
Citizen Advice
When can you ring the Financial Ombudsman Services?
You can call them anytime for help but the FOS will not act for a caller until a bank have given their final determination of a fraud enquiry.
Which website do you refer victims of ID fraud who need to check a credit report?
How much does the Financial Ombudsman Service cost the victim?
Nothing - the service is free, no money is deducted from any settlement.
If your victim received a scam text or e-mail & have not taken any action, what they should be advised?
Forward the e-mail to: report@phishing.gov.uk
Forward the text message: 7726
Block scam phone number/email
How does Cifas help?
Cifas place a warning flag against your name and other personal details in our National Fraud Database. This tells any organisation that uses Cifas data to pay special attention when your details are used to apply for their products or services. They carry out extra checks to make sure it's really you applying, and not a fraudster using your details.
How long does it take for a credit report to be updated?
All reports are updated every month - so its possible someone's ID fraud could take 6/7 weeks to appear if it's missed a cut-off point.
Caller has lost money through an Investment Scheme, name 2 referrals
Financial Conduct Authority
FCA- Scam Smart Investor
Financial Ombudsman
Money Helper (updated website for Pension Advisory)
Where can you find a phone number for CIFAS?
No published phone number exists.
If a victim is being held liable for ID theft where should they be referred to?
CLA and CAB
What is the time limit for making a complaint to the Financial Ombudsman Service?
You will need to make a complaint within six months from the date of your final response from your bank.
Name 4 banks currently part of 159 scheme.
Banks participating in the scheme include: Bank of Scotland, Barclays, Chase, First Direct, Halifax, HSBC, Lloyds Bank, Metro Bank, Nationwide Building Society, NatWest, Revolut, Santander, Starling Bank, TSB, and Ulster Bank. Additionally, Modulr and Tide are also participating
What does the FCA - Financial Conduct Authority do?
The FCA is regulator of the financial services in the UK. For anyone wanting advice on finance & investment matters. FCA can check if an investment or pension scheme is legitimate; they check organizations who provide financial service and should be FCA registered and also provide scam advice via FCA- Scam Smart Investor.
Domestic Violence is noted on the Crossdata summary notes, whats the next steps?
Escalate to level 2 without any call being made.
What is a SIV?
Specific Intended Victim
There has been a recent increase in victims reporting sextortion e-mails. These e-mails include a password belonging to the victim & also appear to come from the victim’s e-mail address. List 2 things you could discuss with the victim.
These victims e-mail addresses have NOT been hacked. The suspects have spoofed the victims e-mail address for 2 reasons.
By setting the “from” section of the e-mail to the victim’s e-mail address this helps the e-mail bypass the spam folder & go straight into the victim’s inbox.
By showing the password & e-mail address it helps the suspect in proving the ‘legitimacy’ of their threat, making victims more likely to believe what is said in the e-mail.
These details are normally leaked during a data breach you can always advise your victim to visit a website: www.haveibeenpwned.com
If the password given in the scam e-mail is a password the victim currently uses on their accounts advise them to changes this as soon as possible.
What type of frauds are classified as NFIB90?
Courier Fraud (bank or police)
HMRC demand for payment
Bailiff scam
National Insurance number scam