Food Service
Give 2 examples of fast food restaurants.
McDonalds, Burger King, Wendys, Taco Bell
A customer is upset. What should you do first?
Listen to what is going wrong.
What should you do if you don't know the answer a customer is asking?
Find someone who may know the answer.
Give an example of a polite tone of voice?
[Speaking answer]
What is the first thing you should look at before the day starts in LifePrep?
Your Schedule!
What is food service?
Is preparing and/or serving foods and beverages in one or more of a variety of food service environments.
What would you say when a customer walks into your store?
Good Morning! Hello! Welcome!
You made a mistake at work. What should you do?
Admit the mistake, try to solve it, get help if needed.
What does "professional communication" mean?
-polite, welcoming, friendly, active listening, positive non-verbal communication
If your voc placement starts at 9:30, when should you start going to your placement?
9:20. The end of your previous class.
Name 3 jobs in food service.
dish washer, busser, waiter, hostess, line cook
What does it mean to diagnose a problem?
Find out the "why". Why did the problem happen?
A customer is mad that the bread they just bought is moldy. They are yelling that it is your fault.
Apologize, tell them you understand the frustration, give them a refund or new bread, have someone go check the bread on the shelves.
Show me what unprofessional nonverbal communication would look like.
[present]
If your mentor does not show up to work, what should you do?
Text/call any of the classroom staff and we'll help!
Fast food, local, chain, fine dining.
What does the word empathize mean?
Understanding how someone else is feeling.
You don't understand what your supervisor asked you to do. What should you do?
Ask them to repeat it and then write down directions.
Give 2 examples of communication you have with a friend and 2 examples of communication with a supervisor.
Lots of answers!
Friends: texting, facetime, casual
Supervisor: emails, less casual, professional, small talk
If you completed all of your work, what do you do next?
Ask for more work to do.
Give 3 examples of preferences for food service.
Fast Pace, Physical, following directions, noisy, teamwork, mostly inside
What does HEARD stand for?
Hear, Empathize, Apologize, Resolve, Diagnose
You are busy when a customer approaches you. What should you say?
Hello! I will be with you in a moment, thank you for waiting.
You are meeting someone for the very first time. What are some conversations you can have with them? What questions can you ask? Give 3 examples.
Pets, favorite color, weather, food, sports, hobbies, music, movies/tv, video games
Write down all of your groups vocational placements. The office and location.
All different!