Package Status
When a package arrives to your facility from a middle mile lane but is not intended for your building
What is Wrong Facility By Veho
After you mark a mealkit package damaged, you do this
What is Discard
A package arrives for sort and unloader has placed it on the belt, you do this
What is scan in Dropoff
A driver arrives at the top of the ramp or entrance location of the building, your greeter performs these tasks
What is greet the driver, confirm identity, identify route number to check driver in and call out on radio, and show driver directionally where to head next
This is performed hourly during your shift
What is the Hourly Sort or Launch update workflow
When a package arrives to your facility from a direct inject lane but is not intended for your building
What is Wrong Facility by Client
The package returns and the driver states they could not find the location on any mapping service
What is cut a ticket in support requests channel for address confirmation
A package scanned is not routed and it is before midnight
What is scan under Needs Attention - Needs Route for Tomorrow
A driver is missing a package from their route that was scanned to the proper cart, you do this
What is search with the driver cart and car to confirm all packages have been properly scanned.
A driver has performed at least two misdeliveries in the last three months, what happens now
What is cut a T&S ticket for scope of work violation > misdeliveries.
When a package arrived damaged from a direct injection
Damaged by Client
When you have less than 25 packages direct injected to your location for another facility
What is Wrong Facility by Client and Discard
You have scanned to a cart and the screen turned red
What is the package was incorrectly scanned, scan the package again to make sure it belongs.
A driver is missing a package from their route that was NOT scanned to the proper cart, you do this
What is if package was improperly scanned or not scanned to a cart at all but has a dropoff scan, search the facility for the package before letting the driver leave.
What is gather the data to understand when the volume will arrive, make sure it is already routed by prep team and plan your labor resources to be able to sort the dedicated routes
When a package arrives damaged from a middle mile lane
What is Damaged by Veho
When a middle mile pallet is mistakenly sent to your location
What is use the misshiped freight workflow in the destination buildings channel and let logistics know in their channel that the pallet needs to be moved ASAP
A bulk amount of packages have arrived that should have been routed but are not, you do this
What is gather the information of client and approximate count of packages to report to your leadership for further evaluation.
Many, many unsold routes for the day and large vehicles in the building
What is become a salesman on the spot, try to sell the unsold routes to the vehicles who can fit another route and limit the amount of unsold routes, as long as you are not encroaching on affecting delivery on proper SLA (like giving a single driver 5 routes or several routes all over the service area)
A driver was the last to scan a package, incorrect route or not, that is no longer in the warehouse
What is cut a ticket in support requests to reach out to the driver and acquire the whereabouts of the package, whether delivered or still in their care
The status before a Return To Client has actually been returned
What is Pending Return to Client
When you have less than five packages from middle mile in your facility but belong to another one
What is Nothing. Wait until the package count is at least above five before scheduling a roadie
What you do when the belt backs up and you are unable to continue processing volume
What is assess (root cause) the bottleneck and make immediate adjustment
A driver is checked in but not on site, you do this
What is remove the driver from this route, delete in both Back Office and Hermes, then republish.
Oh no, an inbound truck has gone missing during sort and we are unable to get an ETA from logistics
What is escalate and tag all necessary leaders / stakeholders so a decision can be made on how to move forward