Vendor-CLX: Property Policy & Product

Introduction to Lemonade

100

In what year does Lemonade launch its Car Insurance and acquired Metromile?

2021-2022

200

In Business world, this term refers to a company which aims for a profit and purpose.

Benefit Corporations (B-Corp)

300

CLX is for Claims while CX is for?

Policy

400

_________ is Lemonade's Giveback program.

Dedicated to the Cause

500

What are the lines of business we offer?

Car, Property, Pet, and Life.

Introduction to Insurance

100

Which of these is NOT a policy offered by Lemonade? 

A. Pet

B. HO4

C. HO2

D. Home

C.

200

Which industry led to the creation of the first insurance market?

Shipping

300

How would you answer the following question from a customer: "Does my policy cover moving expenses?"

Only an adjuster cam advise what is and isn't covered on your policy

400

This is the structure of an insurance policy

DICE

500

Name two ways in which Lemonade sets itself apart from the competition!

The Dedicated to the cause/Giveback Program and DICE

Property Policy Lifecycle

100

True or False. Customers may only access their policies through the web platform. 

False

200

On what date will renters on a monthly payment plan be charged?

Same date as the effective policy date

300

How can a customer file a claim?

1. Through he App

2. Call Lemonade CLX team

400

Customer called in April 10, 10PM to cancel their policy effective today and you instructed him to do it on the app which he agreed. At what exact date and time can a policy cancellation will take effect?

April 11, 12:01AM

500

Enumerate the policy changes can a customer perform through the app?

1. Adding a secondary/additional insured (spouse or family member)
2. Coverage changes
3. Adding endorsements

Property Policy Training

100

HO-4 is for?

Renters Policy

200

HO-3 is for?

Homeowners Policy

300

____________ states that as long as the Insured pays their premium and complies with the conditions of the policy, Lemonade will do its part and pay for all losses covered by the policy. 

Agreements

400

Coverage A is designed to cover the ___________ (house) and everything that's attached to it.

Dwelling

500

___________ may cause of loss which includes fire, hail, freezing, or wind. 

Peril

General Questions

100

Determining claim coverage is a responsibility of a vendor agent. True or False?

False

200

What process must take place before an agent shares any claim information with a customer?

Verification

300

How can customers access their accounts?

In app and online

400

What is a peril that is NOT covered by a policy?

Exclusion

500

_____ is a policy language that modifies coverage.

Endorsement