QA
Which QA parameter has the largest percentage?
What vendor name we are not allowed to change the email address on the account and would need to contact Tracy Castleman if changes need to be made?
KONE
Which PMC has the most simple required verbiage on their endorsements?
NVR Inc.
What metric parameter has the lowest percentage?
Reliability & Schedule Adherence
What is the full name of our Team Lead?
Marlon Joseph Puentenegra
Rigorous Probing
What PMC recently ended their partnership with Vendor Credentialing?
Rose Community Management
What PMC requires a primary and non-contributory endorsement that should cover both the ongoing and completed operations?
BH Management
What metric parameter has the largest percentage?
QA
Who are the ones in-charge for the updates and reminders?
Barby and Baden
What QA parameter refers to attentively listening with the caller's concern or questions?
Active Listening
There are vendors who does not have an excess liability but are required to have one and not willing to buy the said policy. What limits under the general liability can be increased to cover the excess liability requirement?
Each Occurrence, General Aggregate, & Products Completed Op Aggregate
What are the child accounts for Cushman Wakefield?
Nuveen, Standard Risk, & High Risk
Which metric parameter refers to the average talk time?
AHT
What is the name of the Spanish representative in our team?
Jerome Tubog
What QA parameter refers to representatives showing that they genuinely care about the caller's concern or issue?
Connection With Our Customers
Which states are the waiver of subrogation for the workers comp automatically waived off? Name all four.
North Dakota, Wyoming, Ohio, Washington
What PMC allow to automatically override the auto limits if the excess or umbrella policy limit is equal or more than the required auto limit?
ConAm
Name all the five parameters for our metrics.
CSAT, AHT, Reliability, QA, & Schedule Adherence
When is the birthday of our Team Lead
May 22
Name at least three scenarios that will incur an Autofail in QA?
No account documentation, Intentionally terminating the call, Did not route to the survey, Missed account verification, Ignoring the caller's questions/concerns, Did not follow through a promised callback, Lack of ownership
When sending an industry code change, what should be the initial steps before sending the request to VSAM?
First, check if new industry will relate to the vendor's company name, Second, to have the Team Lead check on the request.
What was the first PMC activated for Certificial?
NRP Partners
What is the ratio between a DSAT and a CSAT?
1 DSAT is to 20 CSAT
What are the full names (with correct spelling) of the two newest members of Team Marlon?
Phil Abadia & Freysinnet Tesio