FIRESIDE LODGE FURNITURE
WHERE ARE THEY BASED OUT OF?
PEQUOT LAKES, MN
WHAT IS THE VENDOR CODE?
HORIZ
WHERE ARE THEY LOCATED?
HALEYVILLE, AL.
CANTON, NC.
LAYAWAY POLICY - HOW MUCH DO YOU HAVE TO PUT DOWN OF THE TOTAL PURCHASE PRICE FOR A 30 DAY LAYAWAY, 60 DAY LAYAWAY, 90 DAY LAYAWAY?
15% DOWN FOR 30 DAYS, 20% DOWN FOR 60 DAYS, 25% DOWN FOR 90 DAYS.
WHICH FOUR WOOD TYPES DO THEY USE SPECIFICALLY?
NORTHERN WHITE CEDAR, HICKORY, JUNIPER OR RED OAK RECLAIMED BARNWOOD
WHERE ARE THEY BASE OUT OF?
SCOTTSDALE, AZ
WHAT DO THEY SPECIALIZE IN?
BEDROOM, DINING, STEP STOOLS, ROCKER, GLIDER, DESKS.
WHAT IS THEIR RUN TIME?
4-6 WEEKS.
WHAT IS THE LAYAWAY CANCELLATION POLICY?
IF YOU CANCEL YOUR LAYAWAY, ANY LAYAWAY DOWN PAYMENT AND ADDITIONAL LAYAWAY PAYMENTS YOU MADE ARE NON-REFUNDABLE. YOU MAY USE 75% OF LAYAWAY DEPOSITS AS STORE CREDIT TOWARDS OTHER ITEMS IN OUR STORE.
FIRESIDE LODGE HAS A ______ YEAR LIMITED WARRANTY THAT APPLIED TO ALL PIECES UNLESS OTHERWISE STATED.
FIRESIDE LODGE HAS A TWO YEAR LIMITED WARRANTY THAT APPLIED TO ALL PIECES UNLESS OTHERWISE STATED.
ACCORDING TO THE 2013 CATALOG, THE OFFER A _____ YEAR WARRANTY - FROM MANUFACTURING DEFECTS.
ACCORDING TO THE 2013 CATALOG, THE OFFER A ONE YEAR WARRANTY - FROM MANUFACTURING DEFECTS.
WHAT IS THEIR WOODPECKER SERIES?
THE WOODPECKER SERIES ARE CARVING OPTIONS YOU CAN ADD TO ANY LOG BED, CUSTOM ENGRAVINGS INTO HEADBOARDS AND FOOTBOARDS, AND ON DOORS OF CABINETRY.
DO THEY HAVE SCONCES?
YES. PAGE R37
CHANGE OF MIND POLICY - WHAT HAPPENS WITHIN 3 DAYS? 30 DAYS? OVER 30 DAYS?
WITHIN 3 DAYS OF ORIGINAL ORDER DATE, NO PENALTY. WITHIN 30 DAYS, REFUND WILL BE REDUCED BY A RESTOCKING CHARGE EQUAL TO 15% OF THE PURCHASE PRICE. OVER 30 DAYS, REDUCED BY A RESTOCKING CHARGE EQUAL TO 15% OF PURCHASE PRICE WITH THE REST BEING A STORE CREDIT.
DAILY DOUBLE: HOW MANY HICKORY FINISHES DO THEY OFFER? WHAT ARE THEY?
3 DIFFERENT FINISHES TO CHOOSE FROM - TRADITIONAL, RUSTIC MAPLE, RUSTIC ALDER
WHAT COMPANY HAS A VERY SIMILAR LOOK TO HORIZON HOMES BOMBAY COLLECTION?
IFD.
CAN YOU GET PIECES PAINTED RED, ORANGE OR EVEN PINK?
YES. THEY OFFER RED, ORANGE, PINK, OCEAN (BLUE), YELLOW, GREEN, BLUE, GUNSMOKE, BARNWOOD, NATURAL, HONEY PINE, GOLDEN OAK, PECAN, WALNUT, ROSEWOOD, BLACK AND WHITE COLOR OPTIONS.
FOR THE ANY IRON PERSONALIZED SIGN - HOW DO YOU PUT IT IN AN ORDER? (HOW DO YOU WRITE IT OUT BASED ON THEIR CATALOG)
FOR ANY IRON PERSONALIZED SIGN - BE SURE TO WRITE YOUR PERSONALIZATION AFTER THE CATALOG# - EXAMPLE: 15-R24E NAME (LONGER THE NAME, SMALLER THE FONT).
RETURN POLICY - WHAT ITEMS DO WE NOT ACCEPT RETURNS ON?
CUSTOM ORDERS, BEDDING, LINENS, RUGS, UPHOLSTERY, MATTRESSES AND BOX SPRINGS, SALE AND CLEARANCE ITEMS.
WHAT CAN YOU FIND IN THEIR CATALOG? (CATEGORIES)
BEDROOM, LIVING, OCCASIONAL, DINING, POOL TABLES, POKER TABLES, BAR, GUN CABINETS, OFFICE, LAMPS, VANITIES, OUTDOOR FURNITURE.
TRUE OR FALSE: THEY HAVE OCCASIONAL PIECES THAT LOOK LIKE/ARE SUITCASES.
TRUE - PAGE 91 OF THE CATALOG. CHECK THEM OUT!
WHAT IS THEIR RUN TIME?
6-7 WEEKS.
A CASUAL LIVING COLLECTION.
WHAT IF A CUSTOMER PAID 50% OF HER CUSTOM ORDER BUT THEN CANCELS IT? WHAT DO THEY LOSE?
CANCELLATION OF YOUR ORDER AFTER PRODUCTION WILL RESULT IN THE LOSS OF THE 50% DEPOSIT.