Active Listening
__________ is about making a conscious effort to hear and understand someone else
What is active listening?
_________ is a disagreement between two or more people who have differences in goals or methods for dealing with a situation.
What is conflict?
______ is the art of reaching an agreement that sastifies all parties involved. It's a crucial skill for sucess in both personal and professional settings.
What is negotiation?
______ is the ability to change or be changed easily according to the situation.
What is flexibility?
You are supposed to give a presentation on the wonders of marketing for your job. Right before you go on stage, the power goes out in the building. You have lost access to your slideshow and will need to present without it. How would you react to the situation through the Cognitive area?
Examples include:
Create a plan on how you want to approach the situation. Strategize what you can make clear without the aid of visual elements. Take this as an opportunity to learn how to work under pressure.
This listener focuses on one thing versus the whole topic.
What is a poor listener?
These are examples of ______ conflict.
Open, Honest, Calm, Focused, Flexible, Energizing, and Creative.
What is functional conflict?
Competitive, Collaborative, Avoidant, and Accommodating.
What are the different negotiation styles?
______ an ability or willingness to change in order to suit different conditions
What is adaptability?
You are working on your Fantasy Football team draft with your friends. As you are picking players, you discover you and your friend both want to choose Saquon Barkley as your running back. How would the competitive style handle this conflict?
Example:
You do not back down and convince your friend to give up on trying to pick Saquon.
This listener focuses on the whole topic versus one thing.
What is a good listener?
Avoiding, Accommodating, Competing, Compromising, and Collaborating.
What are the five styles of conflict?
What is competitive style?
The Cognitive, Emotional, Social, and Behavioral
What are the 4 areas of adaptability?
You and a friend are driving to school. You decide to stop at Rutters on the way since you have some extra time. As you walk into Rutters, your friend tells you they forgot their money, but since they drive you to school every day, you should pay for them to return the favor. You don't want to pay them because you only have $10, but they are adamant that you pay them back for driving you. What negotiation style would best fit this scenario?
Example:
Accommodating Style.
Since your friend drives you to school every day, you decide to pay for their food.
This listener provides verbal recognition when appropriate.
What is a good listener?
This conflict style is most effective when the issue is complex and requires creative solutions.
What is collaborating?
Lose-Lose style
Avoidant Style
The key element of adaptability and flexibility.
What is change?
Determine which conflict style best suits this scenario.
One day, you are walking home from school and notice three of your friends up ahead. As you are about to call them out, you realize they are all going to hang out at someone's house, but they did not tell you. You feel hurt by their actions and do not know how to respond.
Example:
Collaborating
You decide to reach out to your friends and ask them what they are doing. You approach the situation calmly and discuss how you felt hurt about being excluded; however, you wanted to talk to them before you overreacted. Providing your friends with time to explain and possibly defuse the situation.
Becoming a good listener requires _______.
What is self-awareness?
This conflict style is most effective when you wish to establish/keep harmony in the relationship.
What is accommodating?
Negotiation is a ________
What is a skill?
Benefits of being adaptable at work
What is increased resilience, enhanced problem-solving, improved collaboration, and career growth?
Example:
Ask if you can still walk across the stage, and resolve the issue after graduation. Quickly check Canvas from your phone and show your submission receipt to your counselor.