Facts about Verbal Judo
The founder of Verbal Judo
Who is Dr. George Thompson?
The "S" in S.A.F.E.R stands for (include explanation)
SECURITY
1)Whenever others are in imminent jeopardy - A.C.T.
2)Whenever property under your control is threatened - A.C.T.
All people want to be treated with ____ and ____
What is DIGNITY AND RESPECT
The 1st step in the 5-step process and what Universal Truths does it support
What is ASK. Universal Truth 1 & 2
You are an ______ on a _______. Verbal Judo is your script.
What is ACTOR, STAGE
The mascot Dr. Thompson chose for Verbal Judo
What is the Chameleon.
The "A" in S.A.F.E.R stands for (include explanation)
ATTACK
1) Whenever your Personnel Danger Zone in violated - A.C.T.
All people want to be _____ rather than being ____to do something
What is ASKED and TOLD
The 2nd step in the 5-step process and what Universal Truth(s) does it support
What is SET CONTEXT. Universal Truth 3
The goal of Professionalism is to _______ _______ _________.
What is GENERATE VOLUNTARY COMPLIANCE
The occupations that Dr. Thompson held
What is high school teacher, university professor, law enforcement officer, author
The "F" in S.A.F.E.R stands for (include explanation)
FLIGHT/FEAR
1) Whenever a contact flees your presence or creates reasonable fear - A.C.T.
All people want to be told ____ they are being asked to do something
The 3rd step in the 5-step process and what Universal Truths does it support
What is PRESENT OPTIONS. Universal Truth 4
The process of using strategies and techniques intended to decrease the intensity of the situation
What is De-Escalation?
The nickname of Dr. Thompson
What is "DOC RHINO"
The "E" in S.A.F.E.R stands for (include explanation)
EXCESSIVE REPETITON
1) No voluntary compliance is forthcoming - A.C.T.
2) You have exhausted all verbal options - A.C.T.
All people want to be given _____ rather than _____
What are OPTIONS and THREATS
The 4th step in the 5-step process and what Universal Truths does it support
What is CONFIRM. Universal Truth 3 & 5
_______= Gentle / Flexible
_______= Way
What is "JUDO"?
DAILY DOUBLE!!!!
Who is your Regional Security Specialist
Who is Gabriel Chavarria
The "R" in S.A.F.E.R stands for (include explanation)
REVISED PRIORITES
1) Whenever a matter of a higher priority requires immediate attention or presence - A.C.T.
When they make a mistake, all people want a _____ ______
What is a SECOND CHANCE
The 5th step in the 5-step process
What is A.C.T.
W.O.O.S.H.A
What is Working on Our Speech Habits & Actions