Processing
What would you do if you received a transcript, but the school on the transcript differs from the one on the search?
Use the "Candidate Attended/Graduated From a Different School" wording.
No records could be located for the Candidate. Contact was made with the Candidate who indicated they graduated from name of different high school. If after review, you believe the search criteria for this verification was either incomplete or entered incorrectly, please re-order using appropriate data.
Email and Call the candidate.
Terminology:
What does KPI stand for?
Key Performance Indicator
Who do we contact when we need to call off?
CalloffLine@sterlingcheck.com
How often should you check your Outlook inbox?
Is this out of production?
Hourly
No
Daily Double
Candidate provides the documents below. How would you proceed for each scenario (List all possible outcomes)?
Entity listed is a payroll company
Abbreviated wage and income transcript
Payroll - Use the docs
Abbreviated wage and income transcript - If the Candidate name, last four of SSN and first 4 letters of entity name match, use it as a regular W2.
If they don't match, use the abbreviated tax doc statement and score Discrepancy/Consider/Level 2/Review.
NGC/Proofpoint: Candidate worked from from 1987 to present, what documents do we request?
Most recent pay stub.
How do you unmask PII?
Uncheck the "Mask Identity Numbers" box
What are Sterling's Core Values?
IT'S ALL ABOUT THE PEOPLE
The client is always in the room
Deliver results, they matter
Start with trust & prove it everyday
Who holds the record for the most Grammy wins?
Beyoncé 32 wins, 88 nominations.
Candidate claimed they worked from 2019 - 2023 and provided a 2015 document. What would you do?
Use it!
How does employment documents work for Jacobs?
CURRENT YEAR EMPLOYMENT - First and last paystub/pay slip/invoice/LES/DD-214.
PAST EMPLOYMENT - Standard, but we can only accept W2s/tax documents/DD214/LES.
Actions:
How do we search for an entity or candidate name with an apostrophe in SD?
Use 2 apostrophe's
Sam''s Club
O''bama, Barrack
How many background checks are completed annually by Sterling?
More than 95Million
What is the highest grossing movie of all time (Worldwide)?
Avatar $2,923,706,026
Which 2 pages are required when we send our release form? What specific information is on those pages that makes them required?
The signature page and the page that specifically says "employment/education verification".
Which clients allow us to close with proof the day it is received?
Bloomberg
NGC
*Lundbeck
Actions:
There are 2 ways to reopen a search?
What are they, and when do we use each?
Adjust Details – Will be used when we have to update additional information on the report page.
Reprocess – Will be used when client want us to make additional attempts on the search and approved a re-open fee.
What are the proper contacts for general questions for the below departments? Must name at least 3/4
IT
Payroll
Human Resources
Human Resources Benefits
Help@sterlingcheck.com
Payrollgeneral@sterlingcheck.com
HRGeneral@sterlingcheck.com
HRBenefits@sterlingcheck.com
What's the rarest M&M color?
Brown
There are 2 countries that we would verify searches for regardless of if they are on a domestic template or an international template. What are they?
Puerto Rico and US Virgin Islands
Which client requires a W2 AND a pay stub for each each year of employment?
None of em!
You click next and receive a search that appears to have been worked. List at least 3 things to check prior to moving on.
Attachments
Status(Inbound communication/Inbound Additional Info/etc)
Permission Granted alert
Alerts (Fax Cancelled/Email Failed Undeliverable)
Audit Log
Next touch time/Latest actions
What year was Sterling founded?
1975
Which blood type is the universal donor?
O Negative