Show:
FiOS internet and TV
Sell it
Bundle Type
High Speed Internet
Customer Experience
100
FiOS TV has __________ on demand titles every month
What is 40,000
100
What do we want to bring to every customer?
What is value
100
HSI, DirecTV and FE home phone
What is Core triple play
100
HSI without phone service
What is dry loop
100
A customer may be eligible for self install if the ONT was active in the last _____ days
What is 90 days
200
With the ______ you can access flex-view library
what is, IMG (Interactive Media Guide)
200
4 Lifestyle Categories
what is, singles/couples, mature adults, families, young adults
200
FDV, FiOS TV, FiOS internet
What is Fios triple play
200
1, 5, 7.1, 10, 15
What is High Speed Internet Speeds
200
After the final recap you provide customer with the ______ _____ website URL
What is what's next
300
FiOS installation process takes how long?
what is, 4-6 hours
300
What are the 3 f's
what is, Feel Felt Found
300
What choice of speeds are offered in a Core Bundle?
What is .5-1.0Mbps and or 1.1-15Mbps
300
How much is HSI installation?
What is Free
300
If a customer is interested but must leave you follow the _____ _____
What is callback process
400
Name all of the FiOS speeds
What is, 3/1, 15/5, 50/25, 75/35, 150/65, 300/65
400
What are the 3 R's
What is Restate Reassure Resolve
400
Which bundle provides the customer with a Broadband Home Router?
What is FiOS bundles
400
Who will install HSI in the customers home?
What is the customer
400
___________ is a unique type of fraud where products or services are added to a customers account without their knowledge.
What is cramming
500
FiOS TV installation will give you how many free coax outlets?
What is 3
500
________ tell it, _______ sell it
What is, Features tell it Benefits sell it
500
What are the 3 flavor options in a bundle?
What is good, better, and best
500
HSI splits the customers voice traffic into how many channels?
What is 3 (voice, upstream, and downstream)
500
Customer ______ is the most important part of any sale, setting the right expectations and educating the customer on exactly what to expect.
What is Education