ACSS
The location where you start troubleshooting
What is the Device Tab?
True or False:
Customers can make a partial payment towards a DPP
What is false?
These 2 plans include 500 GB of Verizon Cloud
What are the Do More and Get More Unlimited Plans?
This service safeguards the customer's internet connection and personal data with antivirus, anti-malware and identity theft protection
What is Digital Secure?
This automatically helps eliminate overage fees for customers on tiered plans
What is Safety Mode?
Location where you view which MDN is the account manager online
What is the Device Tab?
The 2 things that are normally collected at the point of sale (POS) when a customer starts a new DPP during the upgrade process
What is upgrade fee and taxes for the device?
This is the only plan on Mix & Match 2.0 that doesn't include Mexico & Canada or the Apple Music Promo
What is the Just Kids Plan?
This allows you to respond to notifications or text messages without having your phone nearby
What is a Smartwatch?
This allows a customer to go to the page desired in the MyVerizon App with just one click to process a change on the account
What is a Smartlink?
The number of months we can see customer's past bills
What is 12 months?
The minimun amount of time that needs to pass before a customer can buyout a new DPP
What is 30 days?
This plan includes:
What is the Do More Unlimited Mix & Match 2.0 Plan?
This service includes:
What is Total Equipment Coverage (TEC)?
This service includes:
What is Total Mobile Protection (TMP)?
The location you start the TOS authorization process
What is Service Change > Reassign > Transfer-Authorization on the left navigation bar?
Limits the amount a customer can finance on a DPP
That is the Customer's Spending Limit?
These 4 special plans include Mexico & Canada and carryover data
What are the XL (16 GB), XXL (24 GB), Loyalty 10 GB & Loyalty 20 GB Plans?
This service comes with roadside assistance and access to local coupons & discounts
That is Hum by Verizon?
This provides the customer additional follow up information for selected topics with links to the Verizon Wireless website
What is One Message?
The 3 locations you can open What If 2.0
What is the top right of ACSS next to CCD and above Competitive Guide, Usage Tab, The Usage Node on the left navigation bar?
The timeframe a DPP has to be active before it can be moved to another line
What is once the DPP is active? (No minimum timeframe)
This special plan, with APO, gives customers who have 1 phone on the account, more data than the 2 GB plan at the same price.
What is the 5 GB Single Smartphone Plan?
I help customers locate their property or valuables
What is Smart Locator?
The location to view the customer's account spending and bill to account limits
What is Customer > Customer/Account Indicators > Spending Limit Details on the left navigation bar?