Show:
Policy/Procedure
Global
Rev Gen/ Promos
Forms
Random VZW
100
They have the authority to Request an AOL on an account
Who is the Account Owner and Account Manager
100
The unlock process for a 4G Global device
What is SIM lock does not apply to 4g Global devices
100
The price range for cases in the $69.99 Accessory Bundle
What is $35-$59.99
100
This is used to report a billing error on an account
What is a Dimond Ticket
100
The 2 Main Elements we want to achieve with our Customer on every call
What is Connect and Resolve
200
This needed for secondary verification when validation on an account fails?
What is Last 4 of Acct Owners SSN and Be talking on MTN or CBR number on the account
200
Number of days a New customer has to be active and an existing customer has to be free of a hotline before being eligible to add Idial.
What is 90days
200
The Cheapest Price for Global Certified Preowned Phone we currently have
What is $169.99
200
The number of days from the effective date of change a Rep has to submit an IPR for an Acceptable Reason
What is 60 days
200
When 15mins are requested for time to work on an account
What is Repeat Caller
300
How long a customer has from their last hotline to be BTA eligible.
What is 6 months
300
Per min overage cost for customer with the call the world feature.
What is $.10 / min
300
The best jetpack to have when traveling Globally
What is the Mifi 6620L
300
The Turn Around Time a customer has to recieve a refund via a Tops Request for a credit card payment
What is 4-10 business days
300
Getting a telephone number or can be reached number at the beginning of a call
What is Refuse To Lose
400
When sending out a label via acss, this is the Letter and sku number used for the label.
What is Customer Literature Order Letter and RTNUSPS03
400
The time frame a customer must be traveling to participate in GTP
What is 21days or 3weeks
400
The number of months or percentage a customer has to pay to edge up if they Started their Edge agreement on August 5th 2014
What is 20 months or 60%
400
The 3 ways to track an order when creating a ticket via ITTS for Returns Tracking
What is Order Number, Device ID, and Carrier Tracking ID
400
The insurance deductible cost for Nokia Lumia Icon under the $11 TMP Plan
What is $149
500
My prorated charge if my Bill cycle starts on the 9th and I add the 4.99 Global Voice Value Plan on 1/20/15 and remove it effective on 1/30/15
What is $1.61
500
The pin number a customer uses with their vzw calling card when traveling globally and needs to use a local landline to contact customer service
What is 2392
500
The price before taxes for a customer with the $60 2GB Nationwide Loyalty Single Line plan with an ELEU discount of 15%.
What is $60
500
Turn around time for an inactive number to recieve a refund via a Tops Request.
What is 9-12 weeks
500
The number of days a customer has to return a CLNR to the warehouse to get a credit for a Non-Return Fee.
What is 90 days