This state allows VZW to collect 100% of sales tax from consumers and B2B customers
What is Massachusetts
100
Use this tool to compare device and get device specifications
What is Equipment Guide
100
This math problem creates nightmares...for customers and sometimes for employees.
What is PRORATION! LOL
100
Verizon Wireless is required to collect certain taxes from its customers on behalf of these two authorites
What is state and local
100
Delivering prestigious service while providing extraordinary results
What is Upper Echelon Motto
200
Displays search results in a simple and concise format.
Details are provided for each tax/surcharge that appears on the customer's invoice.
Provides quick and easy access to a particular tax definition.
Offers 3 options to search for a customer's tax rate information:
ZIP code
City/County/State
Geocode
What is Tax Rate Look up tool
200
Use this to complete basic troubleshooting
What is Troubleshooting Matrix
200
When taking calls we connect, discover, recommend, and close
What is Be the Reason
200
Using a wireless phone outside of the service provider's local coverage area or home calling area.
What is Roaming
200
These usage types can be delayed
What is Domestic
Roaming
International voice, data, messaging
Long distance
300
This company's network ranks number one amoung wireless companies
Who is Verizon Wireless
300
The information that is used to calculate taxes and surcharges
What is PPU Address (Primary Place of Use) or MDN Address
300
This type of device is billed a $70 restocking fee
What is Tablets and Netbooks
300
Use this to send messages to customers to recap devices that were compared on the call and any other information discussed on a call that the customer may need
What is EOD Tool
300
The best team in Verizon history
Who is UPPER ECHELON
400
This is used to locate steps in to complete task in ACCSS
What is ACCSS Web
400
This states that we focus outward and not inward
What is The Credo
400
This plan allows customers to get more bang for their buck and gives unlimited talk, text, and NFL Mobile
What is More Everything Plans
400
This system is used to view billing information
What is ACCSS
400
Use this to locate store information
What is Store Locator
500
Is charged when a device is returned.
What is Device Restocking fee
500
Generally, delayed usage is presented on a billing statement within how many cycles
What is 3 bill cycles
500
Customers may benefit from changing their plan or features to include service while roaming to minimize
What is additional roaming charges
500
The return of this devices within the 14-day return period unopened in original shrink wrap does not receive a restocking fee
What is Iphone or Ipad
500
This happens if a customer’s overall usage during a bill cycle exceeds their allowance