Can / Cannot of Camelot
Horse of a Different Color
Mo' Money Mo' Problems
None ya Business!
N.M.F.P.A.
100
Hey Wise! Love your card, but a couple problems.
I can't get this ATM to work.
I need a list of all ATMS that work with Wise that are located inside Canada, annotated.
I expect this by 5PM today so I can buy ice cream.
hahahahaha, no.
If at first you don't succeed, try try again
100
Hey! This company who I don't do business with anymore, but I keep seeing the same charge over and over again.
How do I dispute these transactions?
NOOOOOO! no dispute, reach out the merchant, it's a subscription.
100
Ring Ring, Ring Ring
Hi there! I sold all my Wise stock and now I'm buying a house on the French Riviera!!! WOOOO
Gonna party like it's 1789!
I'm moving it all at once, what do I need to do?
100
Hi guys! CEO of Enron Energy here. This company is doing so well, I've decided to open a second subsidary, with my friends from Health South and my good friend Elizabeth Holmes!
How would I go about this?
Escalate to CS BIZ Investigation
100
There is a long thread that you've opened at 4:58 PM on an email shift. Your shift ends at 5 PM.
NorthAM Follow Up Tracker!
200
H, tsfer fst pz.
Anything but "Can you clarify your question please?"
200
I have a family trust, but they don't trust me.
They need to open a business account!
200
Hi me again (Ring Ring)
Well, it's 1790 and I don't need that house any more!
I need to send a bunch of money to Spain, where I'll be safe with my kin!
How much can I transfer at once?
If sending EUR first person transfer, 1.2m
If sending to balance details, no limit
200
The Oracle of Omaha, at your service.
I'm wondering whom I can get to help on my account? Gotta be trustworthy! How do I set this up for Berkshire Hathaway?
We take this one, got ya!
200
I need to speak to a manager, my name is Karen! You've probably heard of me!
De-escalate the situation if possible. Otherwise, escalate through new workflow in NorthAM CS.
300
I'm sending INR to my husband But you guys want a last name, why can I not send?
Double Speak! Write it twice!
300
I keep trying to buy stuff at this surplus store, for my paintball course, but my card keeps getting denied? WTF?
They're buying military equipment, banned item
300
What the hell nerds! I'm in Japan, yes great japan! I bank here, they love me! i have an invoice to pay in Sri Lanka for my businesses, many successful businesses! The best you've ever seen!- This is not a SCAM LLC. They only take American Money! Good old Red White and Blue American money! I've transferred tons of money to them, so much, it's incredible, it huuuuge. it's gonna be bad for you, people tell me, all the time, it's gonna be bad. You better fix this, I know. No one knows more about Wise than I do!
They've crossed the threshold for global currencies!
Sending to a biz fJPY gUSD! uh oh!
300
What the hell nerds?
You can't stop my payments, my beautiful American Money Payments! This is illegal. You're just doing this because I'm a shoo in for the nomination! You're scared, folks, they're scared. Scared of real Americans. Like me, who's not a Russian Asset.
My dear friend, great guy everyone says, Mr. Putin, good friend to the US. He needs money, he's running out and it's not fair. He said I'll win if I do this.
Send it over now, or you'll be hearing from Mr. Cohen.
Tried to trick you, right back to Biz Investigations. Also, They have to withdraw their funds (across all currencies they may hold on their Wise Account) within 60 days of us notifying them
300
Hey!
I sent a transfer from my USD account at Chase to Korea, I just moved there on active duty. The transfer somehow got cancelled and my account says it's going to refund it, but I closed my Chase account when i shipped out....
It's OPS problem now, send with a top-up PO to that balance.
400
My Account has been taken over! This is not the email that's attached to my account.
I need my card back!
Where is my money? What options do I have I needed that! I'm stuck in Antarctica with a bunch of nerds, they won't stop singing Baby Shark.
We cannot give them a new card, it must remain partner suspended.
This case will need to be escalated to ECT on Slack, it's urgent.
400
Why can't I log IN? Yesterday I had no problems!
(Hint - there is no password change, ATO, nothing suspicious)
They're logging in from a blacklisted IP area. Check the security backoffice!
400
Ok so you guys are screwed! I'm coming for you!
I put my entire inheritance in your "assets" program, you said it'd make me rich. The price dropped I WANT MY MONEY BACK!
I know that manager -K.
(I called again today!)
We have absolutely no control over the performance. We also do not guarantee the returns or performance of any investments.
400
Hey, X CEO and Mars Enthusiast here!
Just opened a new SpaceX Wise account!
I was thinking about buying your company to put in my toy box, I might invite you over and you can borrow it, if I feel like it that day.
I'm sending my wife(s?) money from my account for our 10000000 mars - destined children with weird names. Why are you asking for my ID? Don't you know who I am? I have surpassed a mere mortal form!
Escalate to business investigation queue.
400
Hi there. I bought a couch off of Amazon a while back, but it's not on my account. You guys definitely took the money though!
Plastic Team!
Bonus - It's E.R.
500
嗯，你好
对于您的人民币转账的开通感到非常兴奋。 我本来想和你们说话，但我英语说得不太好。
我需要做什么才能做好一切准备才能向我在美国的家人汇款？
我也可以将欧元汇至他们在美国的大通账户吗？
Use Watson! - Translation isn't working
500
Your guys' security sucks.
I have tens of thousands of pounds in charges from you guys, over and over again. Merchant is "wise".
I've been making transfers with you guys for ages.
You guys scam your own customers?
I never got confirmation of this!
Someone they trust is using their card.
In this case, they're using the card to pay for transfers.
If the customer reports such a transaction as unauthorised, explain this and ask them to check with their close friends or family members if they’ve tried to make a top-up or payment around that time on their Wise accounts for that amount.
If the customer still doesn’t recognise the transaction after the previous step, you can guide them to submit a Fraud dispute (https://wise.com/dispute), and our card fraud team will look into this.
500
You guys closed my account. I put 1 million dollars in your "assets" (it's probably just a scam anyways). Give it all back, now!
This is a toughy.
Post the divest request in #assets-divesting-requests. They’ll help divest the interests to cash, which can take up to 2 working days.
Once that’s done, the team that deactivated the account is still responsible for the refund process.
500
Hi Team! Mr. Putin here!
I'm moving all of my legitimate businesses outside of the restricted areas, it's not fun anymore!
What do I need to do to move them to a more, uh, safer country?
For this customer, it's a self service!
(CS Updates)
For not EU, Biz Escalation
500
I hate this company! You guys work for sKyNeT :p
Give me my DSAR!
Send to > Other Teams > Privacy
We got you!