Workplace Basics
Name one type of community service organization.
Examples include aged care, youth services, disability support, etc.
What is active listening?
Listening carefully and showing you understand what someone is saying.
What does WHS stand for?
Work Health & Safety
Where did Fiona go for 1 week this term?
Singapore
What street is Good Start on? (the one we visited)
Flinders st
Name one skill that’s important for working in community services.
Empathy, communication, patience, teamwork, etc.
Give one example of non-verbal communication.
Body language, facial expressions, eye contact, gestures, etc.
What should you do if you see a spill on the floor?
Clean it up or report it to prevent someone from slipping.
What is Fiona's favourite colour?
Purple!
What tram can we catch to get to the daycare from school?
1
67
35
64
6
What does VET stand for?
Why is teamwork important in community services?
It ensures better support for clients and helps staff work effectively together.
What is PPE?
Personal Protective Equipment (like gloves, masks, aprons, etc.)
What was Fiona's first job?
Hoyts
What are the colours of the Good Start logo?
Purple, blue and yellow.
What does “non-profit” mean?
An organisation that uses its funds to help others instead of making a profit.
What should you do if you don’t understand a task at work?
Ask your supervisor or team leader for clarification.
Why is it important to report hazards?
To prevent accidents or injuries.
What is Fiona's fave band/musician
TLC
What are 2 steps you can take to ensure that you are maintaining food health and safety?
-Ensuring food will be heated above 60 degrees, and allowed to cool
-Thermometers used to ensure fridge temps are between 0 and 5 degrees
-Raw and cooked foods to be kept separately
-Ensure hands are washed properly
-Keep area clean
What does confidentiality mean in a workplace?
Keeping private information about clients secure and not sharing it without permission.
Name one way to manage a conflict with a co-worker.
Stay calm, listen, talk it out respectfully, or ask a supervisor for help.
Name one manual handling safety tip.
Bend your knees, keep your back straight, and lift with your legs.
How long has Fi been working at Hester?
5 years
What is the name of the Director that we first met?
Nerrie