Inter-action Funnel
First step of funnel.
What is "Welcome"?
A CSR should be a good p______ s_____
What is problem solver?
When someone focuses entirely on what the person is saying.
What is active listening?
This Act requires an employer to keep records of employee leave & pay hours.
What is the Holiday Act 2003?
Opening hours of Vet Direct.
What is 24/7?
2nd step, you are able to?
What is "Determine the need"?
A CSR should have clear c____________ s_____.
What is communication skills?
When an irate customer is on the phone it is important to allow the customer to ____?
What is speak?
This Act requires employees receive protection from health and safety risks.
What is the Health & Safety at Work Act 2015?
The animal's on Vet Direct logo.
What is a cat & dog?
3rd step, you will be able to?
What is "decide how to help"?
A CSR should have a friendly a_______.
What is attitude?
Bad customer service leads to.
What is complaints?
This Act protects a person's information?
What is the Privacy Act?
There are this many members in Vet Direct team.
What is 5?
4th step ,will help you to?
What is "meet the need"?
A CSR can have e_______ when dealing with a customer in certain situations.
What is Empathy.
It is __________ that you will have to deal with angry customers.
What is inevitable?
This treaty guides and compliments all parties involved, it ensures active Participation, Partnership and Protection for all.
What is the Treaty of Waitangi?
Where the Vet Direct QR Code is located.
What is back of business card?
5th step, it's always good to add this?
What is value"?
A CSR should always be p___________ at all times.
What is professional?
It is _____ acceptable to promise the customer something that is undeliverable.
What is never?
This Act will increase hourly rate to $20 an hour from April 1st 2021.
What is the Minimum Wage Act?
The total amount of paws on the Vet Direct pamphlet?
What is 9?