Accessibility
Where is the Sensory Room located?
Ford Plaza near Gate 5
Where is the smoking gate located and when does it close?
Gate 1; end of the 8th inning
What is the text line guests can instantly and discreetly alert stadium personnel to any issues?
314-300-1000
How long may guests exit and re-enter the Stadium after gates open?
90 minutes after scheduled first pitch
What day of the week can kids and adults enjoy crafts, games, and free Prairie Farm frozen treats in Ford Plaza?
Sunday
What is one of the two questions you are allowed to ask a guest with a service animal(dog)?
1.) Is the dog a service animal required because of a disability?
2.) What work or tasks has the dog been trained to perform?
Where are taxi and rideshare pickups located?
On the east side of the stadium on Broadway, just south of Clark Street.
How can you reach Base Station during a Cardinals game?
You may text 314-300-1000 or use any internal phone and dial x6450.
When does the service of alcoholic beverages conclude?
End of the 8th inning
*Some all-inclusive areas will serve alcohol through the end of the 9th inning.
Where can a guest store their stroller, scooter, wheelchair, etc?
Guests may speak to the nearest usher or go to the closest Guest Relations for assistance.
Where should you send a guest in need of an adult changing table?
First Aid Level 1
True or False: Any type of cooler is allowed into the stadium as long as it doesn't exceed bag policy dimensions.
False: only soft-sided coolers 10”x8”x10” or smaller are allowed. No hard-sided, Styrofoam, or hard plastic inserts are allowed.
Where do you send an off-duty City or County police officer wishing to carry their firearm for entrance into the stadium?
320 S. 8th Entrance
*Off-duty officers are required to register their weapons at this entrance before admittance into the building.
True or False: Every guest who enters through the gates will receive a promotional item for that game.
False
Guests must have a ticket. Children under the age of three need a ticket in order to receive a promotion item. Some promotions have age requirements, and all promotions are on a first-come, first-served basis.