SAFETY 1ST
This PPE must be worn when taking radiographs
What is a lead apron, thyroid shield and gloves
What are controlled substances
A rescue group that Hillside services
What is the APA, Nooterville, PAWS, Speak for the Unspoken, Good luck farm rescue, St. Louis Samoyed rescue, Shiba Inu rescue, Feral Cat outreach, Macs mission, Hillside rescue, OPSPOT
A 15% discount applied to a service after an annual exam
What is dental incentive program
This term describes explaining medical terms in a way clients can understand
What is client education
The first step to responding to a bite wound in the clinic
What is washing the wound with soap and water
The term for prescribing medication for a condition not listed on the drugs label
What is off-label use
An employee who works 32 or more hours per week
What is a full time employee
Cancelation time period for new clients
What is 48 hours
The first thing to do when addressing a frustrated client
What is active listening (or acknowledging concerns)
This document must be available to all employees and contains information about hazardous chemicals used in the workplace
What is the SDS (safety data sheet)
This federal agency regulates the use and documentation of controlled substances in veterinary clinics
What is the DEA
What is employee incentive program
Applies to every patient every visit
What is a weight
The act of criticizing, ridiculing, or making clients feel guilty, embarrassed, or inadequate for their decisions, actions, or circumstances.
What is client shaming
In the event of a fire, staff should meet where?
What is the parking lot
Schedule II drugs differ from other schedules because of this characteristic
What is a higher potential for abuse and dependence
Three core values
What is Integrity, Respect, Excellence, Community, Humility, Compassion, Professionalism, Sustainability, Innovation, Comprehensive care, Fear Free
Arriving 10 minutes prior to scheduled shift
What is on time
Notes detailing how a patient is feeling
What is FAS scoring
The full name of our appointed OSHA officer
Matthew Emmett Lang
Veterinary clinics cannot accept returned medications for this reason
What is it is illegal
Hillside mission statement
What is "to provide the highest quality of veterinary care to our patients while serving our clients with compassion and professionalism."
Prescription refills, prevention refills, aftercare, employee charges and ultrasound reports
What is non commission items
A line on the PVL that indicates a client can be checked out
What is RTG