Decline Codes
Used when a seller does not provide the requested information within the 7 day time frame.
Seller Did Not Provide Requested Information
To help decrease wait times and provide a better experience for our sellers, Trust & Safety will now assist with enhanced vetting for one category
Software
This is where I would go to find the seller's IP address
The primary contact card
This is required when declining for Linked Accounts
ATOM Screenshot
You must contact your supervisor if you experience an outage longer than
30 minutes
Used when we find fraud trends (ex. liXted in the SS-4, mismatch control codes in the SS-4, etc.
Fraud Risk
You will use this time to check back on the Enhanced Vetting - New Application Document to see if RO has actioned the EV request.
Backlog Time
We can use this tool to verify how long the primary contact has had their email
Emailage
You must get approval before using these Decline Codes
International and Duplicate
You will use this to track your time in Salesforce
Omni-Channel
Used when Linked Accounts have a Terminated or Suspended account that has the following reasons:
- L0 = Policy Violation & L1 = Prohibited Policy Violation
- L0 = Policy Violation & L1 = Fulfillment - Another Retailer
- L0 = Operational Performance & L1 = Valid tracking
Linked Accounts
These Cell Phone and Accessories Brands require Enhanced Vetting
Apple, Samsung, Otterbox
This website can be used to verify the Tax ID, Address, Business Name, and Financial Risk
LexisNexis
Seller's will typically use these to apply on their behalf or use their business address as a legal address
Registered Agent
BD stands for
Business Development
Used when the seller has less than 40% positive (in the last 12 months) on their MP accounts.
Also used if negative reviews are found about the company that we feel will give our Walmart customers a bad experience.
Reputation Risk
"Clinique" would fall into this category of Enhanced Vetting
Prestige Beauty
We are required to call on
On Holds and Approvals
This must be requested from the seller when they are only offering services
Marketplace Links or Catalog
We are required to state this on phone calls
"This call is being recorded"
Used when an International seller is applying to sell on Walmart with their Social Security Number and are not able to provide a valid TIN issued by the IRS or when an International seller is applying to sell on Walmart as a Sole Proprietorship
Does Not Meet Marketplace Requirements
This is where you would go to see if a seller has been previously approved
EV Sellers List
Your best friend
This was created to ensure sellers were being assisted as quickly as possible, it is also the reason we have a 2 hour SLA goal
Project Allen
If the Opportunity Owner is anyone aside from "Walmart System User" we must CC them on any emails to the seller
Business Development Associate