Safety First
Customer service
Screen and Assess
Group Fitness
Gym Programs
100

What does WHS stand for? 

Work Health and Safety 

100

What is one key thing you should do when first greeting a client?

Acknowledge/greet them/introduce yourself 

100

What is the purpose of pre-exercise screening?

Identify...

- Health risks 

- Determine whether a person is suitable to participate in exercise and/or requires further guidance/referral.

100

What are the three basic parts of a fitness session?

Warm-up, main component/workout and cool-down.

100

What does FITT stand for? 

Frequency, Intensity, Time, Type.

200

What is the difference between a hazard and a risk? 

A hazard is something that can cause harm. Risk is the likelihood/consequence of that harm occurring. 

200

Give two examples of good customer service

Active listening, being respectful, clear communication, being friendly/professional, responding to client needs, following up, providing accurate information. 

200

Name two things you might collect during a client's pre-exercise screening.

Any two:

  • Medical history
  • Current health conditions
  • Medications
  • Exercise history
  • Physical activity levels
  • Injuries
  • Lifestyle information
  • Relevant health risk factors
200

Why should a group fitness instructor provide exercise demonstrations?

To help participants understand correct technique and perform exercises safely.

200

A client wants to improve muscular strength. Should they primarily train with very light resistance and very high repetitions?

No. A strength-focused program would generally involve appropriate resistance and lower repetitions than muscular endurance training.

300

Name three common hazards you might find in a gym.

Wet floors

Damaged equipment 

Incorrectly stored equipment 

Electrical cords

Poor lighting 

Obstructions 

Unsafe lifting technique

300

A client complains that their workout was too difficult. What is the first thing you should do?

Listen to the client's concern and clarify what they found difficult.

300

Why is informed consent important before completing fitness assessments?

It ensures the client understands what will happen and agrees to participate.

300

You have a group containing beginners and advanced participants. Name two ways you could modify an exercise.

  • Increase/decrease resistance.
  • Change repetitions.
  • Change duration.
  • Modify range of movement.
  • Provide an easier/harder variation.
  • Alter work-to-rest ratio.
300

Why should an exercise program be individualised for a client?

Because clients have different goals, abilities, experience, health considerations, fitness levels and preferences.

400

You notice a dumbbell has a loose handle just before a client is about to use it. What should you do?

Stop the client from using it, remove/isolate the equipment, report it according to workplace procedures and arrange repair/replacement.

400

A client asks you a question about a medical condition that is outside your scope of practice. What should you do?

REFERRAL - Do not provide advice outside your scope. Explain your limitations and refer the client to an appropriately qualified health professional where appropriate. 

400

A client tells you they experience chest pain during exercise. Should you continue with fitness testing? Why or why not?

No. This is a potential health risk/red flag. Exercise should not continue and the client should be appropriately referred according to screening/workplace procedures.

400

You planned a circuit with 10 stations, but the class is much larger than expected and equipment is limited. What are two changes you could make?

Possible answers:

  • Pair/share equipment.
  • Increase station time.
  • Create bodyweight alternatives.
  • Reduce the number of stations.
  • Use partner activities.
  • Modify the circuit structure.
400

A beginner client can perform a bodyweight squat with good technique but finds a barbell squat too difficult. What could you do?

Regress the exercise — Dumbbell, Kettlebells, Med ball

500

During a group fitness session, a participant suddenly collapses. What are your first three priorities?

Example...

  • Stop/control the session and ensure the area is safe.
  • Assess the participant and respond according to emergency/first-aid procedures.
  • Activate the emergency response and obtain appropriate assistance.
500

A regular client says, "Nobody here listens to what I want from my training." Name three things you could do to improve their experience

  • Actively listen and ask questions.
  • Clarify their goals and expectations.
  • Acknowledge their concern.
  • Adapt service where appropriate.
  • Follow up with them.
  • Report/escalate the concern if necessary.
  • Seek feedback about the service.
500

A client wants to improve their cardiovascular fitness. You have 30 minutes to assess them. Name two appropriate fitness assessments and explain what each measures.

Examples...

  • 3-minute step test → cardiovascular fitness/response to exercise.
  • 12-minute run/walk → aerobic capacity/endurance.
  • Rockport walk test → cardiovascular fitness.
  • Other appropriate validated cardiovascular assessments.
500

Halfway through your group session, you notice several participants are struggling with the planned intensity. What should you do?

Adapt the session by reducing intensity/providing modifications, monitor participants, communicate clearly and prioritise safety while still working toward the session goal.

500

A client wants to improve general fitness. Their current program contains only heavy resistance exercises and no cardiovascular training. Identify two limitations of this program and suggest one improvement.

Possible limitations:

  • Limited cardiovascular development.
  • Limited variety.
  • May not address the client's overall fitness goal.
  • Potentially excessive resistance emphasis.