VA Acronyms
ICARE
What is Core Values, Core Characteristics, and Customer Experience (CX) Principles of the Department — I CARE.
What is Integrity, Commitment, Advocacy, Respect, and Excellence?
ACCESS PATIENT RECORDS
What are
First initial of the last name / last four numbers of social security number Last name , first name Full Social Security Number?
What is Military Discharge paper?
For enrollment, Character of Discharge must be:
1.Honorable
2.Honorable for VA purposes “Adjudicated” (HVA)
3.Under honorable conditions (UHC) (General)
If the character of discharge is one of the following:
1.Other than Honorable Discharge (OTH)
2.Uncharacterized Discharge
3.Bad conduct Discharge
What is online ability to apply for VA Benefits?
•VA encourages Veterans to submit information electronically via the eBenefits site
•Veterans can use the eBenefits site to access a full list of resources and services related to VA benefits
https://www.ebenefits.va.gov/ebenefits/homepage
•Veterans can also apply for VA benefits in person
This system is a Interface for VISTA. It is the primary scheduling package.
What is VSE GUI.
RTC
What is Return to Clinic.
NO SHOW
What is when an established patient has no showed to an appointment?
24 CONSECUTIVE MONTHS
What is the amount of consecutive months you would have to serve in order to meet the active duty minimum requirement after 9/7/1980?
Department that facilitates scheduling for outsourcing into the community if a veteran opts in.
What is Community Care?
This is the system that MSAs use to check in a patient and update demographics.
What is VISTA? Pre-Registration?
PID
What is Patient indicated Date for appointment scheduling?
What is the program used for patients scheduled greater than 30 days from their desire date or PID?
What is 8 Category Groups?.
Parameters for specialty wait time and drive time standards.
What is 28 days and 60 mins.
REQUEST MANAGEMENT (RM) GRID
What is the List that shows all appointment requests (Appointment Requests, Consults, Procedures, EWL, Recall Reminder)?
What is Scheduling system within VHA? VistA Scheduling Enhancements (VSE) Technical
14 DAYS
What is the minimum process for contacting a patient to schedule an appointment?
1 phone call and a 14 day letter on separate days for PCP and Specialty clinics. 3 phone calls and a 14 day letter for BHS.
Mental Health and Eligibility
What is a veteran that is Other than Honorable (OTH) can only be seen in this service under the presumptive psychosis?
What is the DST and where can it be located?
Decision Support Tool and in CPRS (Consult tool box 2.0)
This system is our computerized patient record system.
What is CPRS.
MHV
What is MyHealthy Vet.
BLIND SCHEDULING
What it is called when you schedule an appointment without negotiating the time and date with a veteran?
INELIGIBLE AND REJECTED
What is
•No qualifying period of service
•Notification is performed by the VA Medical Center
Rejected:
•Income exceeds national threshold
•No income information was provided
•Notification is performed by the HEC
What is the mandatory scheduling comment used if a veteran chooses to maintain his care at the VA if he is eligible for Community Care based on wait time.
#COO#WTS
This system is old and blue and is used for scheduling and data entry. She is "Old Faithful" and our scheduling contingency plan.
What is VISTA.