VA Acronyms
RTC
What is Return to Clinic.
This is the amount of business days from the create date that we have to make a scheduling attempt for a consult or RTC.
What is 2 days.
This is the department that facilitates scheduling for outsourcing into the community if a veteran opts in.
What is Community Care.
This is the system that MSAs use to schedule, check in a patient, and update specific demographics.
What is VS GUI
How many contact attempts are required for MH appointments?
What is 4.
VHA
What is Veterans Health Administration.
This is the VHA Directive for Outpatient Scheduling Management
What is VHA Directive 1230.
These are the parameters for specialty wait time and drive time standards.
What is 28 days and 60 mins.
This is the site we would use to pull our analytics from, more specifically our daily workload (RTCs, Recalls, Consults, etc.)
What is the Informatics and Analytics SharePoint site.
This option in VS GUI allows you to see the details of the appointment, including who made it and when?
What is Expand Entry
RR
What is Recall Reminder.
This is the amount of calendars days that we have to wait to disposition/cancel a request due to failed scheduling efforts.
What is 14 days.
What is the DST and where can it be located?
This system is our computerized patient record system.
What is CPRS.
In these 2 scenarios, the scheduler is required to use a new PID, per the patient, when making the new appointment?
What is Cancel by Patient and No Show
MHV
What is MyHealthy Vet.
This is when you schedule an appointment without negotiating the time and date with a veteran.
What is Blind Scheduling.
What is the mandatory scheduling comment used if a veteran chooses to maintain his care at the VA if he is eligible for Community Care based on wait time.
#COO#WTS
This system is old and blue and is used for scheduling and data entry. She is "Old Faithful" and our scheduling contingency plan.
What is VISTA.
This type of cancellation is used after Decedent Affairs has validated a patient is deceased and it is updated in Vista.
What is Cancelled by Clinic.
RC
What is Record Contact. (For Scheduling Documentation.)
What is the hierarchy of policies in the VA? (Hint: there are 3)
What is VHA Directive(National), Medical Center Policy (Cleveland), and then SOP (Departmental)
Scenario: A podiatry consult is placed for Mr. Biggs on 12/6. The PID date is 12/12. We have an available appointment on 12/27, but Mr. Biggs declines the appointment due to going to visit his daughter in Florida for the holiday and he won't be returning until 1/5. Is Mr. Biggs eligible for Care in the Community under the Mission Act.
What is Ineligible/No.
This system is a Interface for VISTA. It is the primary scheduling package.
What is VSE GUI.
Scenario: Marty the MSA is trying to schedule a RTC visit for a patient, but the RTC request has already been dispositioned (due to failed contact attempts). The PID is in the future. How does Marty make the appointment from a dispositioned request?
What is create a new APPT request and use the PID of the patient.