Medigap
A Medigap plan typically does not include which benefit?
Part D
Has a per visit out of pocket share of cost including co-pays and co-insurance.
Pay as you go
Which disposition should you use when the participant is not ready to purchase a plan on the call?
"Interested but not yet ready to purchase"
Striving to understand their needs, respecting their perspectives and exceeding expectations.
Client Focus
Which actor wore the same dirty hat and jacket for six months in order to frustrate paparazzi because the pictures would always look "old" and couldn't be sold?
Daniel Radcliffe
How many different plan structures are there?
Three
This plan type has a defined network of providers, so it is the most restrictive type of Medicare Advantage plan.
An HMO.
This disposition should only be used when the participant's client guide states "must contact Via Benefits to activate HRA".
"Wanted only to activate HRA"
We support and celebrate differences, foster an inclusive culture and operate with openness, honesty and benefit of the doubt.
Respect
Which country has a long-term care facility that allows college students to stay for free in exchange for 30 hours of volunteer per month.
The Netherlands
What's the time frame for some Medigaps to be guaranteed issue?
6 months, but there are some Medigaps that are guaranteed issue all the time.
What medical expenses count toward a participant's out-of-pocket maximums?
Co-payments
Co-insurance
Deductibles
Use this disposition when the participant is calling in response to the Age-in early communication letters and they are outside of the 6 month appointment window.
"Pre-enrollment data collection"
We bring innovative solutions and world-class advice to our clients by working across boundaries of business, geography and function.
Teamwork
Which band helped end racially segregated concerts by refusing to play at segregated events?
The Beatles.
What are the three ways that a plan could be "rated"?
Community Issued
Issue Age
Attained Age
What type of plan is tailored to an individual's specific condition?
Special Needs Plan (SNP)
Use this disposition when the conversation was interrupted due to technical issues with the SSC.
"Interrupted by internal technical issues - Follow up required"
We are accountable to the organizations and people with which we interact – including clients, shareholders, regulators and each other for our actions and results.
Integrity
Rice doesn't actually need to water to grow but it is regularly used in rice fields, why is this?
Water is used to prevent weeds, rice can thrive in such conditions, whereas weeds cannot.
Most plans have no out of pocket maximum, except these three
High Deductible Plan F
Plan K
Plan L
What are the 5 Medicare Advantage plan types?
HMO
HMO-POS
PPO
PFFS
COST
You should use this disposition when the participant is waiting to see if they are eligible for state assistance.
"Preliminary Medicaid? CHIP eligibility determination"
An unwavering commitment to professional development and personal growth for our people.
Excellence
Meteorologist Clement Wragge can be credited to giving hurricanes and cyclones human names; why did he do this?
He named them after politicians he didn't like. This allowed him to say they were 'causing him great distress' or .wandering aimlessly'.