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New Kingston Features
ITSM
CSM | HR | Security
Platform
Things your Momma never told you
100

This new development capability provides a way to add business logic to your applications using a natural language interface that further minimizes the need to write code.

What is Flow Designer?
100

This new capability provides an embedded and proven practice workflow process that streamlines the identification, tracking and resolution of high impact incidents.

What is Major Incidents Management?
100
This application focuses on resolving customer issues all while increasing customer satisfaction (hint: it ain't CRM).
What is Customer Service Management (CSM)?
100
This is the name of the next version of the ServiceNow platform.
What is London?
100
The event you DON'T want to miss coming to a Las Vegas near you on May 7-10 of 2018.
What is Knowledge18?
200

This feature accelerates your ability to create Workflows that connect to external systems via REST APIs (as an example) without any need to write code.

What is IntegrationHub?
200

This new enhancement allows organizations to simultaneously identify dozens or hundreds of service mapping candidates much easier. 

What is Traffic Based Discovery?
200
This gives employees self-service access to all their HR needs. This is where employee experience begins.
What is the HR Service Portal?
200

This provides deep insight into unstructured data in user-entered text fields, provides word clouds that delivers actionable intelligence, and helps easily identify associations between keywords.




What is Text Analytics for Performance Analytics? 
200
This ServiceNow resource launched during Knowledge15, features value-added business applications created by technology partners, solution providers, systems integrators and service providers.
What is the ServiceNow Store?
300

This feature, expanding on Benchmarks, allows you to continuously improve service performance based on proven practices. Guided Setup for a step-by-step implementation process will follow after accepting these.


What are Actionable Recommendations?
300

Leveraging machine learning, this provides auto-categorization and auto-assignment to create a simpler Fulfiller experience and improve the Time To Resolve (TTR) for customers. 

What is the Agent Intelligence?
300

This new HR Service Delivery (HRSD) offering provides the ability to manage employee lifecycle (ie. Pre-Hire, Pre-Boarding, Day-1, and beyond).

What is Enterprise Onboarding and Transitions?

300
This capability provides a new way to demonstrate to users how to use a Platform feature. Administrator's can create a task demo with callouts to demonstrate specific tasks.
What is Guided Tour Designer?
300
This is where you can go to find content to promote ServiceNow within your organization. It's your one stop shop for all the material required so you, can sell ServiceNow (instead of us pesky reps ;)).
What is Champion Enablement?
400

Like Amazon, Service Portal now offers this for Requests you want but can't quite have.

What is a Wish List?
400
We have added Actionable Recommendations to this capability on the platform around KPI's. 
What is Benchmarks?
400

This application integrates with your organization’s existing security tools like a firewall, endpoint security product or Security Information and Event Manager (SIEM) to collect and prioritize security incidents.

What is Security Incident Response (SIR) part of SecOps.
400
New to Jakarta, this algorithmic intelligence engine identifies potential issues and alerts IT operations to take action.
What are Predictive Alerts?
400
The ServiceNow platform was first known by this name, traces of which are still evident in the platform.
What is Glide?
500
This is a new IT Operations Management feature that allows you to upgrade features to newer release versions without upgrading your entire instance. 
What is Application Content Import.
500

Available at no-cost on Share, this integration is provided as a proof of concept and is not supported. This capability allows for a machine to answer questions without manual intervention.


What is Virtual Agent integration with IBM Watson? 
500

This application integrates with market-leading vulnerability scanners and the National Vulnerability Database to prioritize vulnerabilities and resolve them fast. 

What is Vulnerability Response (VR)?
500
Based on Service Portal technology, this portal provides a single-pane-of-glass to manage all cloud resources.
What is the Cloud User Portal?
500
ServiceNow will be releasing this at K18, it will focus on best practices, templates, how-to's, and use cases for a majority of ServiceNow fundamentals and modules.
What is Customer Success?