VICTRA BASICS
This is the first thing you should say when a customer walks in.
What is “Welcome to Verizon! My name ___ and you are? What brings you in today? Please, let’s get you checked in.”
This type of phone uses iOS.
What is an iPhone
This type of plan offers unlimited talk, text, and data.
What is every plan/my plan plans
This accessory protects the front of the phone.
What is a screen protector
This is the first step in the sales process.
What is greeting the customer
Victra is an authorized retailer for this major wireless carrier.
What is Verizon
This Android brand is known for its Galaxy lineup.
What is Samsung
This discount applies when customers bring their own device.
What is BYOD
This accessory protects the back and sides of a device.
What is a case
This skill helps you uncover the customer’s real needs.
What is asking open‑ended questions
This is the most important thing to build with every customer.
What is rapport
This feature allows customers to transfer data wirelessly from their old phone.
What is Smart Switch / Quick Start
This type of promo requires trading in an old device.
What is a trade‑in promo
This accessory helps customers charge their phone wirelessly.
What is a wireless charger
This is what you should do before showing a device to a customer.
What is discovering their needs
This Victra tool helps you track sales, goals, and performance.
What is Vision
This type of device pairs with a phone to track health and fitness.
What is a smartwatch
This term describes the monthly cost of a device when financed.
What is a device payment
This is the best way to present accessories to customers.
What is bundling/ demonstrating value
Victra’s mission Statement
What is Connect technology to life in a trustworthy,fun and profitable way
This term describes the amount of data a phone can store.
What is storage capacity
This is the best way to stay updated on current promos.
What is checking the daily promo list
What is step 11
This is the acronym you use when overcoming objections.
What is ARCC