ACSS ATMOSPHERES
Able to assist with your every need via
(Agent Assist)
CLNR
(Certified Like New Replacement)
An Acct Mngr can change the billing address on file: true or False
(True)
CX has questions about their upcoming trip to Australia
(International Wizard)
The Average Millionaire has how many Incomes
(Generally 7)
Provides insight into Customers Data Experience
(Usage Tab)
DFill
(Device Fulfillment)
An Acct Mngr can Upgrade Equipment : True or False
(True)
CX wants to know why their bill has increased by $20
(Bill Tab via ACSS)
Three most iconic members of "The RAT PACK?"
Frank Sinatra, Dean Martin, Sammy Davis Jr.
Able to view Consumers Profile
(Overview Tab)
TRG
(Troubleshooting Guide)
CX states they Wish to Upgrade Devices
(Devices Tab)
CX wants to Upgrade Device
(Plan Tab then Change Plan)
What can be broken but is never held?
A PROMISE
Ability to Quote customer a possible Plan Change
(Flex)
DPP
(Device Payment Plan)
CX traveling abroad for a month
(What is International Wizard)
Preferred Option for Verifying Caller
(MDN Number)
Iceland diverted roads to avoid disturbing communities of what?
Elves
"Wheels of Churn"
(Compass 2.0)
BYOD
(Bring Your Own Device)
An Acct Mngr can have another Acct Mngr removed: True or False
(False)
I think my Caller may be a Fraudster
(Fraud Response IG)
What year did Apple Computer introduce the first iPod?
2001