Which are the dates that you should be contacting your residents regarding checkout information?
What is April 20th-April 26th. (Will also accept dead week).
100
What do major damages and lost keys have in common?
What is they both require work orders immediately.
100
Where do you meet for a scheduled checkout time?
What is promptly at the resident's apartment.
100
What is the first thing you do when there are damages in the apartment?
What is take a picture!
200
Please name the two ways you MUST contact your residents when giving them information on the check out process.
What is face to face and email.
200
What the heck is the tack board for?
What is to let us know if a room is empty or occupied by a spring or summer resident.
200
What are the five items you must bring to a checkout?
What is RCR, key card, clipboard, key envelope, and pen.
200
What do you tell the resident if you observe damages in the apartment?
What is mark damages on the RCR and make sure they understand that they will be charged for damages. Refer them to HD/RLC with any questions regarding damages.
300
What if you have not been able to get a hold of your resident to sign up for a time to checkout?
What is pull their key card and call them. Let them know that it is mandatory to sign up for a check out time.
300
What should you schedule with your hall director?
What is a closing meeting/walk through of all your rooms. The closing meeting should be scheduled as soon as your last resident has checked out.
300
What happens if your resident is not ready to checkout when you arrive for your designated time?
What is wait 5 minutes. Courteously let them know that they will have to reschedule a time with you to checkout. Write their name down on the "late for checkout" list in the clubhouse.
300
What does the resident have to do if there are damages in their apartment?
What is sign the RCR in designated area.
400
What do you do if you do not have time available when your resident needs to checkout?
What is refer them to another RA. Email the staff with the date and time the resident needs to check out (CC Dom). Follow up to connect the RA to the resident.
400
What date and time do all residents have to be out?
What is Saturday, May 3rd by 8 pm
400
What do you do with resident's key after they checkout?
What is try the key in both individual door and front door. Match the key code to the key card. Sign and date the key card.
400
Regarding damages what do you NEVER promise a resident?
What is never promise residents they will not get charged.
500
What is Dom's favorite color?
What is purple!
500
What day are RAs allowed to leave for the summer?
What is Tuesday, May 6th @ 5pm
500
What do you do directly after a checkout?
What is return the clubhouse immediately. Staple RCR, key card, and key with envelope together. Place paperwork in designated pile.
500
What must you determine when noting damages?
What is you must determine whether they are solo or shared damages.