Definitions
Violence created by coworkers against coworkers
What is horizontal violence?
The examples of horizontal violence are
What is criticism, sabotaging, undermining, infighting, scapegoat, and bickering
The percent of nurses who experience lateral violence
What is according to Granstra (2015), 65% and 80% had witnessed horizontal bullying, and 53% of individuals felt they had experienced bullying behaviors from coworkers
Who has the biggest responsibility of relinquishing horizontal violence
What is nurse managers and chief nursing officers
Horizontal violence between nurses impacts.
What is patient outcomes.
The saying that nurses are notorious for.
What is "eating their young"
The point where a nurse is being yelled at, belittled, and harassed
What is verbal abuse
The manager spends a great deal of their time doing what
What is spending an average of 20 percent of their time dealing with conflict
The type of leadership used to deter horizontal violence
What is transformational leadership
The effects of horizontal violence on the new nurse include
What is increased job dissatisfaction and turnover
What is highly manipulative, usually with good social skills that enable him or her to build a supportive clique; He or she is hardly challenged
The thing that bullies crave
What is peer acceptance
The average cost to replace a nurse
What is $22,000 to $64,000
The method that Occupation Safety and Health Administration (OSHA) recommends to decrease horizontal violence
What is fostering a climate of safety and teamwork, and ongoing commitment to proactive communication and work habits
The outcomes of continued horizontal violence
What is depression, anxiety, post traumatic stress disorder and low self- esteem.
The cost of horizontal violence on an institution is
What is $30,000 to $100,000 per year for each individual due to missing work, treatment for physical and psychological effects, decreased work performance, and increased turnover
The PDSA (plan, do, study, act) cycle, if done properly includes
What is an education program that includes definitions, legal obligations, bullying assessment, developing preventive measures, reporting and investigations
Increased teamwork and empowerment training lead to what in the clinical setting
What is reduced rates of patient falls, lower turnover and vacancy rates, and staff reports of improved teamwork
In 2008, the Joint Commission noted that intimidating and disruptive behaviors lead to increased
What is medical errors and preventable adverse outcomes
The impact horizontal violence plays on new nurses
What is 60% of new RNs quit their first job within 6 months of being bullied
The healthcare institution should institute policies that
What is zero tolerance policy related to disruptive behavior, including a professional code of conduct and educational and behavioral interventions to assist nurses in addressing disruptive behavior.
The Royal College of Nursing found that what programs lead to decreased lateral violence
What is written policies, promoting awareness of the policies, training of managers and staff, conflict management and confrontation skills