Company Knowledge
The owners of VIP Products.
Who is Wendy and Stephen Sacra?
The process of addressing an order that has an out of stock item.
What is clicking Return to Pending, writing a note of what is out of stock, and waiting for a reply or Slacking the office after 15 minutes?
The correct setting to wrap all outbound orders on the pallet wrap machine.
What is setting A?
The customer that gets pallet footprints.
What is PetSmart?
The material you use to fill the dead space for boxed orders.
What is kraft paper and bubble wrap?
The city and state of VIP's two warehouse locations.
What are Goodyear, AZ and Pineville, North Carolina?
The difference between how a load note warning appears vs how a hold note warning appears.
What is the stop symbol with the ghostbuster picture vs the plain stop symbol?
The process you should go through once you've taken an item from Ghost.
What is opening the W.apk app, going to Ghost Inventory, and subtracting or deleting the item out of this section virtually?
The proper way you should include the Packlist and Invoice documents on a palletized order.
What is folding the documents so that the Packlist is in the front of the Invoice with both barcodes still being visible?
The last thing you should do before placing an order in the truck.
What is getting the order checked and approved by management?
The names of all warehouse management.
What are Shawn, Noah, Johnny, and Jamel?
The Ti/Hi for T-OC-Starfish.
What is 4/2?
The four aisles you can't use the sit down forklift to pick with.
What are aisles 2, 4, 6, and 7?
The five types of pallets that we use.
What are Perfect Pallets, CHEP Pallets, Corrugated Pallets, Plastic Pallets, and Grade A Shipping Pallet?
The three toys that should never be shipped in Tuffy logo bags even though they physically fit.
What is MT-S-Leopard, T-A-Green-Alien, and T-OC-Small-Octopus.
The names of all of VIP's brands and the approximate quantity of active SKUs.
What is DuraForce, Mighty, Silly Squeaker, Tuffy and 600.
The toy's full name that gained enough attention which inevitably led to VIP going to the Supreme Court to fight for it's rights.
SS-LB-BS Silly Squeaker Liquor Bottle Bad Spaniel
All the different types of inventory that we have and where each is generally located.
What is Sky inventory (any pallet that's wrapped and in the racks), Ground Inventory (any unwrapped pallet/ case/ piece on the ground) Ghost Inventory (the miscellaneous boxes at the end of the pick aisle) ?
How you fit 28 pallets in a trailer.
What is cross stacking or pinwheeling?
Companies that sell our product, but that have us ship the toy directly to the customer for them are referred to as this.
What is a dropship company?
The year VIP Products was launched.
What is 2004? (This year marks 20 years!)
The manner in which the acronym of a product is organized.
What is Brand-Size-Shape/Style-Color?
The process of consolidating.
What is consolidating same items starting with the partial aisle, then stocking the rest in the pallet line or case aisle, then the pick aisle, then if anything makes a layer, wrap it and put it in the sky, but if it's less than a layer, add it to ghost.
The last step you should take regarding the Invoice and Packlist for a palletized order before taking it off the pallet wrap machine stage.
What is taking a close up picture of the Invoice and Packlist, ensuring it is clearly visible and then a zoomed out picture of the entire pallet?
When an order is shipping UPS or FedEx, but gets switched over to USPS for the last part of the journey.
What is Sure Post or Smart Post?