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Equipment
Documentation
A-HEART
Virtual Appointments
MISC
100

The main device that allows you to access the applications needed to do your job.

What is a laptop?

100

Use this application to send a secure message to a member when unable to reach them. 

What is Cortext?

100

The first"A" in A-HEART.

What is apologize?

100

Designated by the acronym TAV.

What is Telephone Appointment Visit?

100

The application we use to communicate with one another.

What is TEAMS or Microsoft TEAMS?

200

Use these when talking to members so that there is a clear connection and to minimize background noise.

What are earphones?

200
This smartset is used if a member is unable to keep an appointment. 

What is OOPS?

200
The "H" in A-HEART.
What is hear?
200

Designated by the acronym IVV

What is Integrated Video Visit?

200

Doing the right thing when no one is watching.

What is integrity?

300

There are two of these so that you can have a better view of the applications you use to work. 

What are monitors?

300

Add this at the front of the appointment note to let your team know that you are working on a particular appointment.

What is "previsit and initials"?

300

The "E" in A-HEART.

What is empathize?
300

Designated by the acronym VTH

What is Virtual Telehealth Visit?
300

Describes the services that a qualified health professional is deemed competent to perform and permitted to undertake – in keeping with the terms of their professional license.

What is scope of practice?

400

This is the "hub" of your work station; where everything gets connected and stays charged. 

What is a docking station?

400

If you see this, do not text the member!


What is 000-000-0000 or all zeroes?

400

The second "A" in A-HEART.

What is ask?

400

Never click this button or icon when completing a previsit for a video appointment. 

What is the video or video camera icon?

400
To prepare to do something or to start operating effectively.

What is "GEARS" or get into gear?

500

Application used to make and receive calls while working remote. 

What is Cisco Jabber?

500

Type this at the front of the appointment note after gathering all necessary information during a virtual rooming call.

What is previsit successful?

500

The "R" in A-HEART.

What is resolve?
500

The current percentage of visits in the Georgia region that are virtual. 

What is 50%?

500

the highest credential a healthcare organization can achieve for nursing excellence and quality of patient care

What is Magnet?