Knowledge
Department handle itm transactions from 7am-7pm?
What is Virtual
A percentage a Lender charges
What is an Interest rate?
a revolving set amount of credit that you can use, pay off and use again. may also offer various benefits. Usually comes in a form of a plastic card.
What is a credit card?
Person with the most transactions
What is star of the week?
number of bills that can be inserted at one time
What is 30?
Money deposited electronically from one source into a bank account.
What is a Direct Deposite
A low rate offered as an incentive to apply for a credit card?
What is an introductory rate?
electronic bank statements delivered to your email address and online banking account
What are E-Statements?
what is the system we use to track our C.C. or P.L leads. (that said Yes or will think about it)
What is Sales Vision?
Ways we are able to pull up accounts in episys
What is Debit card, SS#, Member number and by last name, First name (last resort)
Department that process credit card applications?
What is Centralized Lending?
A score that calculates a borrower's risk. Lenders use when deciding to extend credit to an individual.
What is a credit score?
When money is withdrawn from an account and the available balance goes below zero. Can result in overdraft fee.
What is Overdraft?
System we use to assist Contact center, need 50 of these chats per month.
What is Glia?
Recovery warning code who to call
What is recovery 5120?
Department that handles SRP events for the community?
What is Community Development?
When an account is past due, or a payment is late.
What is a delinquent?
A quick handheld way to access your account when you are on the go.
What is Mobile Banking?
Credit cards we offer
what is secured, traditional, rewards, signature, Business, Green jackets sign. and rewards?
Fraud (deposite services) number to call?
what is 4550?
A not-for-profit cooperative whose members can borrow from pooled deposits at low interest rates
What is a credit Union?
all your monthly debt payments divided by your gross monthly income
What is (DTI) Debt- to Income?
safely secuered containers inside the vault of branches
What is a safety deposit box?
The Traditional Secured introductory APR?
What is 10.75?
how much can a Non-member withdraw from atm
what is the amount set by their financial institution?