Show:
Disbursement Pre-Fund QC/OFAC
Accronyms
Collaboration
Coaching
Technology
100

What is Service Level Agreement (SLA)?

Service Level Agreement (SLA) is Actual Closing Date plus one business day.

100
QCD

Quick Claim Deed

100
Ask team members to share something about their background, skills, interest or hobbies.
What is one way to build team identity?
100
Prioritize tasks by importance to project, encourage team members to help one another and make sure to have intersecting office hours.
What are ways to address virtual team performance problems?
100
Who to send to, when to send, what to send and who to copy.
What is email protocol for virtual teams?
200

What will the system automatically do once a pre-review work item is completed by the funder review?

The system will automatically place the file into a pending signed docs queue until the queue expires.

200

NBNS

Non Borrower Non Spouse

200
Open lines of communication and establish mutual trust
What is the most important component of a vitural team?
200
Ease isolation by having frequent team communications and meetings while encouraging team members to look to each other for support and questions.
What is how to increase trust level among team members?
200
Best way to review key deliverables, discuss strategy, brainstorm and review current status while actually seeing all team members.
What is Video Conferencing?
300

What do you do if all applicants failed to sign RTC acknowledgement?

Email or call the borrower, Send RTC to borrower in secured email, Add remarks indicating the borrower was advised verbally over the phone or received email.

300

OFAC

Office of Foreign Assets Controls

300
Break the team into smaller groups and rotate the participates in these groups
What is a way to encourage team collaboration and team bonding?
300
Find a time frame when all team members are available and create a schedule showing times that it is ok to contact each team member.
What is a way to create strong lines of communication?
300
Unique place to contain all team deliverables, team member schedules, calendars, and main location to find information related to the virtual team and it's project.
What is a Team web site?
400

What action do you take when all information is completed and signed by all applicable bank account holders for Automatic Payment Program (APP)?

  1. Enter information in Autodraft Info screen.
  2. Extract APP form from closing package.
  3. Upload APP form as separate document to Loan Documents Management.

    • Label Description as Complete APP form.
400

NTB

Net Tangible Benefit

400
Team Charter and a team roster
What are two ways to document expectations of the virtual team.
400
Include all team members on key communication, point out team mates contributions in group calls, organize as many face to face meetings as possible, and if not use rotating time for team calls.
What is key coaching techniques for a strong virtual team?
400
Using universally understood language, phrases and avoiding slang.
What is making sure all team members understand what is being said?
500

How do you access the Closing Disclosure in Neto?

System Location: Workbench > Loan Documents Management or Manage Documents > Signed Doc

500

ECOA, TILA

ECOA: Home Equity Line Of Credit

TILA: Truth In Lending Act

500
Progress reports, key decision memos, weekly video conference, and team internet site.
What are ways to keep everyone on the team informed on teams progress?
500
Call the team member, ask if there is confusion on deadlines or distractions and offer to have other team members assist them.
What are ways to address a team member missing deadlines?
500
SharePoint sites, Common shared drive locations, or databases.
What is places for virtual teams to store common documents where each team member can update.