Tools
A tracking application in the form of a web-based system which allows an internal customer to provide customer information using one application.
What is IVP
Within SEAS, Logic is used to evaluate the single exception that caused a package to miss the committed delivery date or time to determine what?
What is root cause exceptions?
Reported and Derived exceptions are displayed in this system
What is SEAS?
The categories in which E2E service failures fall into.
What is Committed and Non-Committed Service?
Weather disruption, Emergency, Adverse weather, Strike and Civil Unrest are all examples of what type of exception in SEAS.
What are Reported exceptions?
Provides users the ability to search for visibility codes, export reports and request small package exception codes and mappings.
What is VCAT?
When a package that was processed by one sort in a building and then processed again by the same sort or different sort in the same building AND this delay will cause the package to be delivered late.
What is a Left in Building (LIB)?
Not in 1, No Money, Not Ready, Closed and Incorrect Address are all examples of what type of service disconnects.
What are Non-Committed Service errors?
Missed on Road errors and DNEDs make up this element.
What is TMOR (Total Missed On Road)?
In SEAS, this extracted data is commonly used to determine a shippers On-Time Committed Service for a specific time period and/or lane.
What is the Shipper Performance Report?
This will allow a user to search ULDs, and submit requests.
What is Load Inquiry and Reconcil (LIR)?
A package which is sent to a location other than the planned or alternate flow and one that can still make service.
What is a misflow package?
This exception code, sometimes used for Amazon delivery volume, must be approved and set by the District SE. Any other usage of this exception code must be approved in writing by the Region and Corporate SE groups.
What is SX?
What Two methods can be used to attract attention and reduce indirects or paid send agains.
What is Tapping Horn on approach to stop and Calling out “UPS” as you walk to the door
Type of service errors which are not delivered nor attempted by the planned delivery date or time.
What are committed service errors?
iGate Report that can be used to gather custom exception usage.
What Enterprise Scan Reports (ESR)?
An exception which is placed on packages that arrive in a warehouse before the commit date/time, but do not receive the next scan or an exception until after the planned commit date/time.
What is a Missing Warehouse Exception?
Left in Building errors are an example of what kind of service disconnects.
What are Committed Service errors?
When delivering a package with more than one barcode what should happen?
What is scan all barcodes using proper DIAD methods?
This error is charged when the delivery is not made on the same date that the destination scan occurred AND no valid exception is in place.
What is a DNED?
User friendly tool to extract small package On-Time performance and Root cause analysis.
What is SEAS?
A package that was scheduled to be delivered but was not delivered on the day it arrived in the center is a ____________.
What is a Missed On Road Error?
True or False: All exceptions listed in the Visibility Code Administration Tool (VCAT) can be applied without any prior approval.
What is False
In IVP, 'In Transit' means this.
When the package is moving but is not yet out for delivery. (A package is considered “in transit” as it moves from shipping facility to shipping facility. Only when it is loaded on the delivery truck is your package considered “out for delivery.”)
Type of Service error which occurs when we fail to deliver on/before the planned time/day and will not be subject to GSR payment.
What is Non-Committed Service?