Promos/ KB
Who sends a list of the most recently updated KB articles?
What is:
James Bernard
What are 3 things that you should do before ending a chat?
What is:
Recap, Confirm, Appreciate.
Where can you see a detailed view of order processes?
What is:
Orchestration Plan
A members IMEI is this kind of personal info that needs to be protected.
What is:
SPI (Sensitive Personal Information)
What is the name of the famous nurse known as “The Lady Of The Lamp” during the Crimean war?
What is:
Florence Nightingale
What phones will qualify for the $200 CYOGC?
What is:
Apple Iphone SE, Iphone 13 Pro Max
4 kinds of suspended accounts?
What is:
Suspended for Chargeback: Member charged back their service
Suspended for Network Fraud: Member was deemed a high risk by the fraud department after activation
Suspended for Fraud: Member was deemed a high risk during the purchase flow
Suspended for Lost/Stolen: Member either lost their phone or their phone was stolen
For the hotspot if:
What is:
Under 2mbps
Legal requests for data should be routed to what team?
What is:
Verizon Security Assistance Team (VAST)
World's largest island?
What is:
Greenland
Where to find the template to use to escalate when a member has an issue with their promo code?
What is:
KB 2197: [Care] Promo Code and Process Requirements
Setting proper expectations with the member or disclosing important info is part of which Visible pillar?
What is:
Close
What to do if a member gets a Location Services Error while activating?
What is:
Ask the member to turn on location services or suggest they activate with a physical SIM instead.
What type of data can a member download after filing a request?
What is:
Account and identity
Network and customer activity
Add-ons
Which country is famous for tulips?
What is:
Holland
Current flash sales going on?
What is:
Iphone SE, Moto devices
Member has submitted the order, paid, and is on the "Adding device" spinning wheel screen while setting up Apple watch. What do you do?
What is:
This needs to be escalated to T2 > MCS for intervention in orchestration.
Where can members view and manage their cellular lines on an Iphone device?
What is:
Settings>Cellular
Where can a member report a call if they suspect it is a spam call?
What is:
Transaction Network Services (TNS) site.
Who is that with a neck and no head, two arms and no hands? What is it?
What is:
A shirt
KB that lists the service-level agreement expectations for Visible teams and departments.
What is:
KB 2077: [Resource] Team SLAs
For the "Discover" Pillar. what are 3 things you need to be sure to do?
What is:
Access the account, ask questions, use resources.
How many ESIMS can a member have on their device?
What is:
Members can have up to 5 eSIM profiles, but only one can be active at a time.
What 2 systems does Visible use to detect fraud for device orders?
What is:
Kount Direct and Enforce
It can't be seen, can't be felt, can't be heard, and can't be smelt. It lies behind stars and under hills, And empty holes it fills. It comes first and follows after, Ends life, and kills laughter. What is it?
What is:
The dark