Show:
SCRIPT
REBUTALL
SCHEDULE KNOWLEGE
OFFICE FACTS
EXPECTATIONS
100

Finish this sentence: "now ____ If I'm being honest, ...... 

what is: 

The only thing that will get me in trouble is if I send a technician out to your home and for what ever reason you are not there. so just to make sure you will be home  ____ at ____  right?

100
Do you Have battery Backups?

What is : I'm just in scheduling, but the technician can explain that when he gets there, However we do tend to steer customers away from batteries as they are not cost effective and don't make alot of sense. 

100

What Is our schedule tab called?

What is Live Sales Schedule


100

What is the Offices Zip Code 

what is 33441

100
How many sits do we expect every rep to have per pay period AT THE MINIMUM

what is 15

200
In what order to ask the Qualifying Questions

-Are you the Homeowner at ____?

-Have you ever had a solar consultation before?

-How much is your electric Bill?

-Is your credit 650+?

200

Hola

 que es: ¿Estás interesado en la energía solar?

200

When do we call same days to confirm them?


Bonus: When do we send the same day text?

What is: within 5 minutes of you booking the deal


What is: We dont. 

200

Correctly spell the name of the quesadilla place next door at 800 fairway

What is getsemani

200

How long should a call be when booking an appointment

what is atleast 4-5 minutes

300

What is the number one mistake people make in the first 10 seconds of the call?

What is: Not reading the script and asking "are you still at ____" or "are you still the homeowner" I.E. not actually getting the information that they are the homeowner at that adress.
300

Call me back in six months

What is : So Sir/Madam, the reason I am reaching out to you today is because we are IN the area over the next few days. all we are trying to do is get the information to you, and you can spend the 6 months thinking about it. does that make sense? Our quotes are good for a year; and who knows when the state and local incentives are going to end. 
300
When can you book saturday 2pms?

What is: Not on Thursday

300

What brand of coffee have we had stocked for the last 4 weeks?

What is  Solimo

300

What time do you need to be at the office on wednesdays?

what is : It depends if we have outbound outlaws, if we do 8, if not 8:50

400

When do you ask the foreclosure question?

What is : IF THE HOMEOWNER DOES NOT KNOW THEIR CREDIT AT ALL. 

 

400

Nothing is free

What is : I completely agree. anyone who told you solar is free was lying to you. how solar works is that we eliminate that rising electric bill, and replace it with a fixed rate LOWER solar payment. does that make sense? 
400

What is the only exception for booking a same day 2pm after 12pm?

What is: If its in Texas

400

Which one of the manager now pays for spotify premium?

what is : no one, we dont have enough sits to afford spotify premium 
400

Which of these is not allowed in the office

A hoodie

Flip Flops

Dresses 

Hoodies are allowed if there is a collar shirt under them. 

Dresses are allowed if the seam reaches your middle finger

FLIP FLOPS ARE NOT ALLOWED

500

Finish the sentence word for word " ok, let me tell you a bit about our consultations...

what is:

they are totally free, take about a half hour- we'll send a technician out to your home to take a look a t the roof, measure the sun exposure and look at your annual energy usage to figure out exactly how many panels you would need to completely offset your utility bill with no money down. DOES THAT MAKE SENSE?

500

My neighbor is a firefighter and said they catch on fire. 

What is: I understand your concern, however its a common misconception about solar. Alot of companies will third party electricians out to say money. here at Vision solar we do everything inhouse to ensure the work is done correct and that all of your worries are ............ extinguished :) 

500

What is the most important part of the schedule?

What is : the refresh button

500

What is Andrew Gilbody's official Title

Vice President of Customer Development 

500

what is our office weekly sit goal

what is 300