Payment Balancing
General
Support Scenarios
Reports
Misc.
100

A non-integrated customer is calling in stating their taxes and fees are incorrect. How would you solve this? 

Ask the dealership for the correct amounts / rates. Enter in on the taxes and fees screen. Makes sure to check if they are taxed. (Ask Wendy, Conen, or Kait before making adjustments on taxes)

100

What is the website our company uses to keep track of any tickets we have? 

100

Explain how to add a new user. Start to finish. Assuming you have the needed information. 

1. Look up the dealership in VM, go to users tab

2. Select "add", enter in information (User,First/last name, email, generate password, add employee record/ position)

3. add to SF as user

4. Send email to contact, cc training and person who sent email. 

100

Which report is used to show the deal, vehicle, lender, gross, employees, and products. 

F&1 Control Log

100

Which band’s album cover features a baby floating in a swimming pool?

Nirvana

200

Why is it important to do a Payment Balancing meeting for new dealerships / dealership adjustments? 

To make sure payments are matching between vision and the dms. 

200

What does MSRP stand for?

Manufacturer Suggested Retail Price

200

Customer calls into support stating they are unable to see their Protective VSC in their deal. List 3 possible reasons why this can occur. 

1. They do not have it set up in the menu.

2. Not added to menu template.

3. It is listed under a different name.

200

Customer calls in stating that they have a deal showing USWC VSC and NAC VSC but they only contracted one. Why is this happening? How do you fix it?

There is an incorrect mapping. 

Fix: Locate the mapping in the VM XML, then delete mapping within the mapping table. Reimport deals and correct mapping. 

200

Which brand is known for its red-soled high heels?

Christian Louboutin

300

Customer calls in stating their amount financed is off by 3 dollars. What would be the first thing you would check? (Two possible answers)

1. Products are taxed correctly

2. Fees are taxed correctly

300

Describe (in detail) what ZeroPlan is. 

Allows the dealer the ability to finance products on a cash deal.

300

A Florida dealership calls in and is complaining about not being able to change prices on their products. Why might this issue be occurring? 

(Bree cannot answer)

Regulated rates

300

Name the report that shows all employee averages as well as the gross sold. Hint: They are ranked

Employee Ranking Snapshot

300

Which reality cooking show is centered around contestants with poor cooking skills?

Worst Cooks in America

400

What is a VIT Tax?

a property tax assessed on the dealer, not the purchaser, and is a negotiable item on the sales agreement

400

Name the FIVE DMS systems we have data pushback with. 

Automate

Autosoft

CDK

Dealerbuilt

Dealertrack

400

A customer calls in stating they are unsure why (Addl. Down:) is showing on their menu above amount financed. Why is this issue occurring? 

The dealership is using lender caps / lender caps is selected.

400

Name the report used to show units, product penetrations, income reserve, and average reserve for the entire dealerships sold products. 

Group Column Report

400

What is Eminem’s real name?

Marshall Mathers

500

Name all 4 states with special PB rules / fees. What are they?

Tennessee - Business Tax

California - Special License Fee

Texas - VIT Tax

Florida - Doc Stamps

500

Name ALL Bi-weekly payment providers. 

Equity 4U

Colonial Transfer / FEP

USEA

SMARTPAY

500

Name two forms vSignature does not support. 

Promissory, installment

500

What is the formula for $PRU

(Total Finance Income) / TQR

500

What is the highest-grossing film of all time?

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