Payment Balancing
A non-integrated customer is calling in stating their taxes and fees are incorrect. How would you solve this?
Ask the dealership for the correct amounts / rates. Enter in on the taxes and fees screen. Makes sure to check if they are taxed. (Ask Wendy, Conen, or Kait before making adjustments on taxes)
Explain how to add a new user. Start to finish. Assuming you have the needed information.
1. Look up the dealership in VM, go to users tab
2. Select "add", enter in information (User,First/last name, email, generate password, add employee record/ position)
3. add to SF as user
4. Send email to contact, cc training and person who sent email.
Which report is used to show the deal, vehicle, lender, gross, employees, and products.
F&1 Control Log
Which band’s album cover features a baby floating in a swimming pool?
Nirvana
Why is it important to do a Payment Balancing meeting for new dealerships / dealership adjustments?
To make sure payments are matching between vision and the dms.
What does MSRP stand for?
Manufacturer Suggested Retail Price
Customer calls into support stating they are unable to see their Protective VSC in their deal. List 3 possible reasons why this can occur.
1. They do not have it set up in the menu.
2. Not added to menu template.
3. It is listed under a different name.
Customer calls in stating that they have a deal showing USWC VSC and NAC VSC but they only contracted one. Why is this happening? How do you fix it?
There is an incorrect mapping.
Fix: Locate the mapping in the VM XML, then delete mapping within the mapping table. Reimport deals and correct mapping.
Which brand is known for its red-soled high heels?
Christian Louboutin
Customer calls in stating their amount financed is off by 3 dollars. What would be the first thing you would check? (Two possible answers)
1. Products are taxed correctly
2. Fees are taxed correctly
Describe (in detail) what ZeroPlan is.
Allows the dealer the ability to finance products on a cash deal.
A Florida dealership calls in and is complaining about not being able to change prices on their products. Why might this issue be occurring?
(Bree cannot answer)
Regulated rates
Name the report that shows all employee averages as well as the gross sold. Hint: They are ranked
Employee Ranking Snapshot
Which reality cooking show is centered around contestants with poor cooking skills?
Worst Cooks in America
What is a VIT Tax?
a property tax assessed on the dealer, not the purchaser, and is a negotiable item on the sales agreement
Name the FIVE DMS systems we have data pushback with.
Automate
Autosoft
CDK
Dealerbuilt
Dealertrack
A customer calls in stating they are unsure why (Addl. Down:) is showing on their menu above amount financed. Why is this issue occurring?
The dealership is using lender caps / lender caps is selected.
Name the report used to show units, product penetrations, income reserve, and average reserve for the entire dealerships sold products.
Group Column Report
What is Eminem’s real name?
Marshall Mathers
Name all 4 states with special PB rules / fees. What are they?
Tennessee - Business Tax
California - Special License Fee
Texas - VIT Tax
Florida - Doc Stamps
Name ALL Bi-weekly payment providers.
Equity 4U
Colonial Transfer / FEP
USEA
SMARTPAY
Name two forms vSignature does not support.
Promissory, installment
What is the formula for $PRU
(Total Finance Income) / TQR
What is the highest-grossing film of all time?
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