Engagement Strategies
What is prompting?
Prompting is reinforcing, empowering, and done in a supportive tone.
What's Payton's boyfriends name?
Alec
When are case notes due?
48 hours after visit
Who is now going to be relocated to Pat's office?
Gina
How often should you be logging into Jarvis?
Monthly minimum, biweekly preferred
What is praise?
Family Consultants recognize and effectively act on opportunities to reinforce behaviors using specific praise. Specific praise is natural, warm, and spontaneous.
How many animals does Tedford have?
3 - 2 dogs and 1 cat
What box should always be clicked in case note activities?
Supervision of visitation
What is Pat's official title?
Executive Director
When are mileage logs due?
The first of the month, at the latest the 5th
What is active listening?
Limit what they say, keep conversations going, acknowledge what is being said, accurately paraphrase back to the family member what he or she said, offer statements of empathy and understanding, use voice inflection, and use appropriate posture) during interactions.
What are Abby's dogs names?
Opal & Creed
What should you do before saving your case note?
Spell check and re-read
What is the alarm code to the office?
7900
When are expense reports due?
Monday 8 am, should not be in there longer than a week
What is empathy?
Consultants acknowledge the Family Members experience or feeling by matching affect and/or by making affirming statements such as “that must be really difficult”, or “I’m sorry you’re having to go through that”.
How many children does Mackenzie have?
4
Where should you write your case note before putting it into NDB?
Microsoft Word
What is Shelly's daughter's nickname?
Vegas
When should you call the hotline with a safety concern?
Immediately, no longer than 24 hours
What is making suggestions?
Provide praise, use empathy, describe behaviors surrounding the attempt, suggest the alternative/next approximation, make sure everyone understands, practice if needed, discuss practice, and provide general praise) to build on families’ strengths.
Where is Sami looking at buying a house?
Corning, IA
When are SBC reports due?
The day services opened for the family
What kind of car does Payton drive?
Nissan Altima
How long do you have to put an incident report in?
24 hours