Company Policies
Job Skills
WellSky
HIPAA
Client Courtesies
Marketing
100
State regulations and company policy state all caregivers should wear their _____________ at all times when with a client.
Name badge
*If not wearing your name badge and you are visiting by a state representative, this could mean you receive a class A Misdemeanor and/or $1000 fine.
100
How do you know if the humidifier on the oxygen concentrator is threaded on correctly/tightly?
Feel around the seams of the humidifier, if you feel any air, it is not threaded on correctly.
Bonus points: Does the humidifier cup ALWAYS have to be filled?
100
You get to shift today, and find that WellSky is in fact not well. Before calling the office, what can you try to do to clock yourself in?
Use the manual dial in instructions on your ID to clock yourself in. 
100
When taking clients on and outings or when returning them home, make sure your clients have these things with them:
Water, keys, wallet/purse, and possibly continence supplies or jacket depending on their needs and the weather. Make sure these items are not left in your car at the end of the shift!
100
Visiting Angels uses social media to attract new clients by sharing regular posts of what we do. What can you do to help attract new clients to our social media pages?
Please follow Visiting Angels at:
200
Someone calls while you are with your client. You answer the phone and the person claims to be your clients niece and asks how their aunt is doing. You are not sure if she is an approved contact, what should your response be?
I apologize, but due to privacy regulations I cannot give out any information, but she is here and you can talk to her directly if you like.
200
You have a new client and you have never been there before, what are some things you can do to prepare?
Review WellSky the night before.
Check what the drive looks like.
Leave a bit earlier than expected drive time in case of traffic or getting lost.
300
When helping clean someone's dentures, what are some safety steps you should remember?
Line the bottom of the sink with a towel or rag
Don't use hot water
Wash with denture paste or toothpaste, never use regular soaps.
300
How early and how do you request time off?
Any time requested off must be put in 2 weeks in advance and you must speak to the scheduler directly. Sending the request via email is fine, but also make sure to put in your request through WellSky.
300
When should you be clocking in and out of your shift?
Before you knock on the front door and after you leave their house/room.
300
If a client compliments you and your work, how could you get them to leave you a positive google review?
Ask them if they wouldn't mind scanning the QR code on the back of your badge and it will direct them to the Google reviews for Visiting Angels.
*If you need a QR code for the back of your badge, please visit with Abby our Community Liaison to assist you.
400
When a client has an emergency contact listed on WellSky, should you be calling them when it is not an emergency?
Only call family members if it is an emergency and if it specifically states to do so in the care plan. Otherwise call the office and they can call the family.
Bonus Points: What code do you put in front of a number you are calling in order to keep your own phone number private?
500
What are 3 examples of light housekeeping?
Dusting, sweeping, mopping, vacuuming, washing the dishes, wiping down counters/high touch surfaces, cleaning the bathroom, taking out the trash, making the bed, organizing, and laundry.
Other housekeeping tasks you have been asked to do and you have questioned whether it's allowed?
500
Which option is an opinion that should not be included in your WellSky notes?
A. Client is not feeling well today. She is pale, sweating, and a bit shaky. Office and family were informed.
B. Client is sick today, and we think she has the flu. I told her daughter.
B is correct
Never make a diagnosis
500
You post this on social media, is this a breach of HIPAA?
No, it is not. The client's name and face is not in the post.
500
When you are visiting a client, who is responsible for making sure a client receives proper hygiene such as showering, brushing teeth, and regular peri-care?
The caregiver is responsible
If a client refuses or you have any other struggles providing these care needs, it needs to be reported so that you are not help responsible for neglect.