Front/Info desk
A guest comes up to front desk and immediately starts asking for 3 adult and 2 youth tickets. what do you say
(variation of)
"That's great! Right around the corner halfway down the hall is ticketing, They would be happy to assist you !"
A child on a field trip is asking what they can buy with $3 in coins, what section of the store would you send them to and why?
(Where is)
The bin items!
Reasoning?: (variation of)
LOW PRICED ITEMS MADE FOR THIS SITUATION!
How much / what is the discount for a member who wants to buy a extra ticket
(What is)
$10 discount.
Fun Fact:
If a member guest is a Youth or a Senior, The member can save up to $20 per ticket!
A family of tourists come up to you and all have city pass tickets. Where do you send them?
(Where is)
The end of the Ticketing line!
Who built and created the idea of the EXPLORATORIUM?
(Who is)
Frank Oppenheimer!
You have a couple of friends you want to invite to the museum! How many friends can you bring during the day time & After Dark, What service would you use to invite them?
(what is)
4 guest during the daytime, 2 guests for after dark. Envoy is the service I would use to invite them.
FUN FACT: Envoy is a app you can download on your phone!
Its the end of the day and you get sent from your position to main store. What do you do when you arrive?
(What is?)
Write your initials on the E.O.D checklist then complete the task you selected.
A guest comes up to Ticketing and is asking what discounts we offer for adult tickets?
(What is)
Student, Teacher, Senior, or EBT cardholder .
FUN FACT: We also offer 20% off for AAA members but we cannot bring it up! CA school teachers get free admission after filling out a CA teacher voucher
What time does the fog bridge go off everyday and after dark?
( variation,What is?)
10am, 12pm, 2pm, 4pm Daytime
6PM After Dark
What was the original location of the Exploratorium?
(Where is) The Palace Of Fine Arts
The date is 6/30 and a guest comes up to front desk asking if anyone has turned in their 4 year old's Iphone 13 pro max with a silver case. You see that the first item logged in matches the description/ what is the correct radio code?
(what is)
"Info desk to 48? *Pause for response*
I have a code L, 6/30-A"
FUN FACT:
The letters will descend the more high profile items get turned in to the manager's office.
(The first item of the day will be A,Then B, and restarts the next day!)
What is the store membership discount?
(what is)
10% discount!
Fun Fact:
Visitor service gets a 30% discount on all store items, otherwise it’s a 20% for museum staff!
A family comes to the Ticketing Desk with their EBT/Medi-Cal card asking for a discounted ticket. What is this program called and what is the price of the discounted ticket
(what is)
Museums for all. The discount is $3 per person, with a limit of 4 people in total
FUN FACT: If a person is asking about this program and either don't have the qualifications, or seem hesitant to pay the price we offer a pay what you wish option for those to decide what they can pay per person!
A Guest is having a hard time finding their membership card on their phone, you notice ticketing is swamped, where do you send the guest?
(Where is)
Info desk!
Tips!
Check if the Info desk is busy*, if they are not, send them there. (So we don't overwhelm Info Desk)
What year did we move to Pier 15/17
(What is) The year 2013
A Guest is asking where they can get a Wheelchair/Stroller for their Mother who got entangled and tripped in the Bamboo Weaving Star.
Where do you send them and what is the process for checking in and out this item.
(What is)
The Information Desk. We ask for their ID and Phone number, Then write down what number Chair/Stroller they are checking out. When they return we take the item back then return their ID and check off the return boxes!
What month do members get a extra discount at the store and what is the discount?
(What is?)
May is for members! The discount code would be 15%!
A Guest comes up to Ticketing with a membership from The Discovery Science Place in Texas. they ask if we offer reciprocal tickets.
What is this program called and what are the requirements?
(what is) ASTC Passport Program
Must be 90 miles away from their home museum and address, A limit of 2 tickets can be applied for free entry.
Fun Fact:
We can only comp 2 Tickets for ASTC.
Which types of guests get access to the Tide Gate? where would we send them if they don't have the proper ticket?
(What are?)
Checked-in Field trips, Members, or returning Guests with a hand stamp. If they are neither please have them walk back towards the Bucky Ball and have them go to Ticketing!
Which membership tier can come in free for after dark?
(What is)
Supporters and above!
Fun Fact:
Supporters get 2 A.D Tickets!
Sustainers get 4 A.D Tickets!
Innovators get 10 A.D Tickets!
Beyonce and Snoop Dog come to the Exploratorium to shoot their music video for crazy in love, the remix.
The news station across the street gets wind and comes up to the Front Desk. What is the press/media protocol?
(What is?)
If they are on the list give them a business day sticker, Check their summary to see if you need to contact Communications.
IF THEY ARE NOT ON THE LIST:
Ask to see press identification(a Badge, Business card, or other form of documentation) then contact Janny hu or Julie nunn to confirm ticket comp and ask if someone will come down to assist them.
A group of teachers from the Teacher Institute come into store and are asking if they get a discount? Is there a discount? If so what is the discount?
(What is)
Yes, T.I gets 10% off their order if it's under $100.
20% if their order is over $100.
FUN FACT:
We can only offer the discount if they show their T.I. Pin or Badge!
Can you name 4 of our corporate partners?
(Who are)
Bloomberg-2, CA Bank & Trust-2, Citadel-2, General Motors-2, Google-1, HansonBridgett-2, Hearst/SF Chronicle-2, Levi Strauss-2, Waymo-1, wells Fargo-2
Its 4:30pm the museum closes in 30 minutes, what should you start doing? What would change if it was a Thursday night?
(What is)
Break down Tide Gate, make sure at least one person stays outside to help guest exit until it's clear, someone else should be restocking maps.
On Thursdays we switch the daytime programs for the After Dark ones, then vise versa when closing After Dark.
What year was the tactile dome built?
(What is?)
1971!
FUN FACT:
A 1971 press article compared the experience to "being born again, turning yourself inside out head first, being swallowed by a whale, and inevitably, being enfolded in a giant womb".