HIPAA
Customer Service
Policy
Prisma Pride
Visitor Services
100

Health Insurance Portability and Accountability Act

What is HIPAA?

100
Acknowledge at 10 ft, speak at 5ft

What is the 10/5 Rule?

100

Refer to this policy during bad weather

What is the Inclement Weather Policy?

100

The conduct, aims, or qualities that characterize or mark a profession or a professional person 

What is Professionalism?

100

Log keep to monitor these exceptions.

What are Visitor Exceptions?

200

Ensures healthcare providers, health plans and business entities implement safe guards to protect sensitive personal and health information.

What is HIPAA?
200

Do not point people in the right direction, instead...

What is escort?

200

Where we go for competency and mandatory training?

What is learning HUB?

200

Willingness to learn, positive attitude, conflict resolution, helpfulness, integrity, calmness under stress, solution oriented, self-motivated

What are traits of a professional?

200

8am-9pm

What are new visitation hours?

300

Non-encryped, lost or stolen devices, lack of employee training, gossiping and sharing PHI, Improper use of PHI

What are common HIPAA Violations?

300

Everybody can do it, it doesn't cost a thing and you can tell even with a mask on.

What is SMILE?

300

Dictates visitation guidelines and hours

What is the visitation policy?
300

Responsibility, Candor, Ending Gossip, Integrity, See others as Allies, 

What are the 6 essential elements?

300

Patients do not want anyone to know they are here.

What is Opted Out?

400
PHI

What is Protected Health Information?

400

Laurens County Hospital Visitor Services, this is Lynn how may I assist you?

What is the standard phone answer?

400

Deadline Feb 14 and March 13th, unless you have an exemption.

What is Covid vaccination?

400

Inspire Health.

Show Compassion.

Be the Difference.

What is the Prisma Health Purpose Statement?
400
Staff is encouraged to wear and utilize this on every shift for communication.  

What is Vocera?

500

Hospital and staff can receive for having a HIPAA violation

What is a fine?

500

#1 priority for Visitor Services

What is great  customer/human experience?

500

Questions about Tardies and Absences

What is the Attendance policy?

500

Monthly meeting with staff and one on one with individual staff members.

What is rounding?

500
Visitor Services staff decided on this as our Action plan based on the Employee Opinion Survey.

What is accountability?