VISN 12 Actions
High Reliability/Patient Safety
Patient Experience/Process Improvement
VISN 12 Strategic Plan/AES
Whole Health
100
___________ ______________ assists the VISN 12 office staff with developing relationships and getting to know each other by providing educational and fun activities to participate in together.
Who is Employee Engagement?
100
When error is identified prior to it reaching the patient or causing an unwanted outcome it is called a _________.
What is a Good Catch?
100
One Belt Color in Lean training
What is white or yellow or green or black belt?
100
VISN 12 AES Point of Contact (POC)
Who is Victoria Bone?
100
Instead of asking the question what is the matter, it is preferred to ask ______________
What is "What Matters to you?"
200
One action implemented to address AES priority in VISN 12 office to keep people informed about staff meetings
What is Staff Meeting Minutes?
200
High Reliability recommends that Error is looked at based on _______ instead of outcome.
What is Risk?
200
Patient Experience involves the care provided to the _______ and ________.
What is patient and family?
200
One focus area talked about in the VISN 12 Office 2021 Strategic Planning session?
What is Access or Data Management or Integrated Clinical Communities or Process Improvement (Lean/Change Management)?
200
Name of one of the 8 Whole Health Circles of Health.
What is
300
The tool used to communicate important information to each of the Pentad teams that requires routine brief meetings at various times during the work week.
What is Huddle?
300
A process improvement tool used by patient safety that involves a team looking at an untoward event and making a strong action plan to help prevent the event from reoccurring in the future.
What is a Root Cause Analysis (RCA)?
300
The name of the model that shows how system errors occur developed by James Reason in 1990
What is the Swiss Cheese Model?
300
One VISN 12 Office AES Priority based on FY20 AES scores
What is Communication or Workload or Growth?
300
Two locations of the Employee Wellness room created by the Whole Health team.
What is VISN 12 Office and 84th street?
400
____________ Stories are stories used to build understanding and inspire us to transform VHA into a High Reliability Organization
What is Safety?
400
One behavior category in the Decision Support tool discussed in the recent High Reliability training.
What is Human Error, or At Risk Behavior or Reckless Behavior?
400
V-_______ and ________ scores are patient experience metrics routinely used to evaluate patient experience in VHA.
What is V-Signals and SHEP ?
400
Name of the one focus area that was discussed in both the VISN 12 office and VISN 12 Enterprise wide strategic planning sessions in FY21.
What is Access?
400
The name of the recently contracted company to provide all VISN 12 employees free unlimited access to 50+ live two way video interactive virtual weekly wellness classes via ZOOM.
What is Millennium Health and Fitness?
500
A recent tool implemented by the VISN 12 Network Director to develop relationships with the VISN staff.
What is Leadership Rounding?
500
The May HRO Principle of the Month
What is Deference to Expertise?
500
One of the 8 wastes described with the Acronym DOWNTIME in Lean Training
What is....
500
All 3 VISN 12 AES Priorities
What is Communication, Workload and Growth?
500
One patient care area that expansion of whole health is prioritized in 2021
What is Primary Care or Behavioral Health?