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Keys
Forms
Policy
After Hours
Common Knowledge
100
How many temp FOBs are supposed to be in the key box unless otherwise approved?
Seven
100
What are the most important pieces of information should appear on every form that a resident fills out at the desk?
Name and Student ID number
100
Under what policy does it make it illegal for us to share any student information with anyone other than the staff and/or police?
F.E.R.P.A.
100
At Vista, how many individuals are on duty between the hours of 5pm and 8am?
Eight
100
What times does the Vista pool close?
11pm
200
Explain the process to locating a key in the key box.
Pull out Villas/Vista Binder with Key list. Look up apartment by building, apt. number, then bedspace. Use three digit code to locate tag in the key box. Leave tag and use the key to let the resident in.
200
What form should include each transaction of keys and FOBs that each resident experiences?
Key Card
200
How many "lock outs" can a resident have before they must meet with a community director?
4 Times
200
A resident in Building B calls with a noise complaint. What do you do as a desk assistant and who do you call?
Call the CM. Collect all necessary info of both the person calling and the details of their complaint.
200
True or False: Red bins are kept track by Arizona counties.
Fasle- By states
300
Where can you locate the key code for a bedroom?
On the key OR In the binder (Vista/Villas)
300
What is the most important part of an express checkout?
That its COMPLETELY and ACCURATELY filled out
300
What is the dress code for the Vista Del Sol desk? What does that entail?
Business Casual Polo Appropriate length bottoms Nice Dress
300
What are three acceptable reasons to call maintenance after 5PM and before 8AM?
Flooding Broken Air Conditioning No Power Emergency Lock Change out of Fear of Safety
300
What is the Mailing address to Vista Del Sol?
701 E. Apache Blvd. Tempe, AZ 85281
400
A resident left his/her keys at their parent's house in Oregon. They do not want to pay for a lock change or a new SunCard because their parents are sending them their keys in an overnight package. What would be the bast way to go about assisting the resident?
Call Tori/DM on Duty Get approval for a temp FOB and Key Checkout. Get approval for a key card check out Fill out key card to the fullest extent
400
Where would be the place to relay an ongoing situation or significant events that happen at the desk?
VDS Communication log
400
True or False- DAs are allowed to give police officers personal resident information in the case that they ask.
True
400
A parent approaches the desk extremely frantic because they cannot get a hold of their resident. As you explain to them it is against the law for them to share that information, they become more and more erratic. What do you do?
Call the CM on duty. If the Parent becomes extremely aggressive, call Prostaff immediately. GET ALL RELEVANT DETAILS YOU CAN BEFORE CAS AND PROSTATE ARRIVE.
400
Explain how a resident would go about doing a room transfer.
Fill out a room transfer request online Contact their CD
500
True or False: the only people allowed to be in the key room are Prostaff, CAs, the desk team, Barrett staff, and ACC staff.
Fasle!
500
A resident wants to dispute his charge for a lock change, which he received after damaging his FOB and losing his key at a party. Which form(s) would you refer to where the resident signed and acknowledged that he would be charged?
Key card OR Charge slip
500
What are the two approved vendors for the desk?
Hungry Howies and Uber
500
A resident is dragged to the desk unconscious by an Uber driver on a Saturday night. What is the calling chain for this situation?
911 Prostaff CAs
500
Who has access to Vista Facilities (gym, pool, etc)?
Barrett Students and all Vista Del Sol residents. NOT Adelphi or Sonora residents.