Start Up!
According to NADCA, the correct place to power off or on a furnace.
What is a Thermostat?
Allows feedback to the company and public from consumer post-service.
What are reviews?
The blue whip and blue whip head
What tool to use when cleaning sheet metal?
The year Alpine was founded.
What was 1969?
Voltage required for an electric furnace
What is 240v?
Identifying customer needs and presenting solutions through the company that are beneficial to the customer
What is Solution Sales?
At least 175PSI is needed in order to perform a proper cleaning.
What is the minimum amount of PSI needed for a proper duct cleaning?
Was the founder of Alpine!
Who was Maurice Moe?
On a gas furnace, the blower motor continues to run during shut down after the burners have turned off.
What is cooling off the heat exchangers?
Someone who personal relationships are very important to. They are concerned with others’ well-being. Will want to know how decisions they make affect the people around them. They are people-pleasers, but don’t be fooled.
What is an Expressive personality type?
Compressor and/or vacuum engine turns off or will not start while parked on a hill.
What is a fuel issue?
Respect, Responsibility, Empowerment, Community, Passion and Integrity
What are our core values?
Component in furnace that tells the system a draft in the heat exchangers has been created.
What is an pressure switch?
Someone who is goal oriented, decisive, and competitive. They are also relatively impatient and controlling. They want information fast, so that they can make a decision and move on
What is a Driver personality type?
Biological compounds that when exposed to certain temperatures turn to gas. In high amounts this can cause irritation to the home owners respiratory system and eventually can cause damage to their central nervous system.
What are VOC's?
The two company cultures introduced during orientation and practiced by Alpine.
What is Clan and Market culture?
Inhibits burners turning on while gas is on.
What is a Faulty ignitor
(half points) dirty burners
Problem Recognition, Information Search, Evaluation of Alternatives, Purchase Decision, Purchase, Post-Purchase Evaluation
What is the customer buying cycle?
Push debris from the supply branches to the trunk line. Then pulling the debris from the trunk line to the vacuum hose with suction.
What is the push, pull method?
Alpine's original name.
Alpine Cleaners