Keys to Efficiency
In Hyperspace, which function key can be used to Refresh ?
F5
How can you find insurance information for your patient?
Schedule column, Admin icon in Rooming, Benefits Inquiry Activity are all places that you could find insurance information.
Where can you document when and for what reason the patient is to return to the clinic, so the PSR knows how to best schedule that patient?
In Wrap Up - indicate when the patient is to return and the reason for the follow up visit.
Where can you find your patient's scanned POA document?
Media tab - default filter ACP/Guardian
or ACP Summary/ACP Document will have link to document.
I am sending a letter to a patient but I want to print it in my clinic so I can sign it manually. What do I need to do so it prints to my clinic?
The recipient needs to be set to PATIENT PRINT HERE.
In Hyperspace, which function key can be used to change the note section to full screen ?
F3
My patient's legal name is Hobart, but likes to go by "Bart". How can add a Preferred name to my patient's chart?
Patient header preferred name link. Cursive N in Demographics Activity will allow you to add a preferred name.
Describe a method you could use to route a note to a provider who is not in our instance of Epic (non-VMH, non-GHS).
In Wrap Up - Follow Up or from Chart Review > Route.
Where can you find Meaningful Use information for your specific patient encounter ? and where can you find your overall Meaningful Use metrics ?
Wrap Up Review and MU Checklist.
Your Provider Dashboard shows your MU metrics.
I tried to print a letter to a patient but the printer jammed. How do I reprint that letter?
Go to Notes activity > Letters > select letter > reprint
Control keys can be very helpful when used within a document in Hyperspace. What keys would you use to Select All text ?
Control + A will Select All
In which section of the electronic health record can I find my patient's tobacco use status ?
The History Activity will show Tobacco use, under social history.
Your clinic coder sends you a message to change the diagnosis associated with a lab in an already signed encounter ? How do you change the association?
Go to Patient Station and Addend the encounter the lab was ordered in. Change the association.
How can I print Patient Instructions?
Patient Instructions will print on the AVS, but you can print them from the PRINT dropdown in the upper right corner if you wish to go over them with the patient prior to Check out.
Medicare annual wellness visits can be documented easily by following the template. What template shall I use?
.vmhmedicare
.vmhppp
The Alt key can be used in conjunction with another key to give the second key an alternative function. Alt plus what key would allow you to sign your note?
Alt plus S will sign your note
Tobacco Cessation is a service provided by VMH. Who is our tobacco cessation instructor and how do you refer a patient to them?
Jessica Dominy in Cardiac Rehab is our tobacco cessation instructor. Consult to Tobacco/Nicotine cessation.
You printed a prescription for your patient and the printer jammed. What is the process for reprinting a prescription?
Order entry activity > Previously signed orders > Reprint
You need to activate your patient's POA. Where do you find the Note to accomplish that task?
There is an ACP Note default in your Progress Note or you can go to ACP Document and select ACP Notes. You then will communicate to the 2nd MD to continue the process.
MyCare is the name of the patient portal that we have available to us through Epic. When can the patient see their lab results in MyCare?
Lab results can be seen in MyCare 24 hours after they are resulted, whether or not they have been reviewed by the ordering provider.
Dialog boxes are pop up boxes which ask you things like "Are you sure you want to Cancel?". They typically have two choices from which to choose. One of the choices is the focus, or the anticipated response. Rather than "mousing" over to your choice, how can you make your selection?
Simply enter or spacebar to respond to a dialog box if you are answering the same as the anticipated or focus choice.
Once your nurse has completed rooming your patient, how does the system tell you that your patient is not taking his/her medication as prescribed ? and what is your responsibility (in the system) if they are taking the medication differently than prescribed.
Highlighted RN discrepancy. The provider must address this by changing the dose/sig, and removing the note or discontinuing the medication.
ABN stands for Advance Beneficiary Notification. When would you see this ABN popup and what options do you have to address it?
ABN pops up when the test is not deemed by the insurance company to be medically necessary based on the associated assessment. You MUST address it either by changing the assessment or getting a waiver signed by the patient notifying the patient that the cost of the test will become his/her responsibility.
The Health Maintenance activity helps keep track of the preventive healthcare screenings and assists in managing patients with chronic disease. What options do you have to respond to these topics if they aren't satisfied automatically?
Postpone - if patient declines
Override - if test was done but there is not an order, result or administration or done elsewhere or documented manually -foot exam
Edit Modifier - change frequency or eliminate if patient is not a candidate.
What icon is used in Hyperspace to indicate that customization is available?
The WRENCH !